
Customer buys $1300 computer from BB and discovers WOOD inside the box
#31
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Posted Nov 26, 2005 - 5:28 pm
#32
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Posted Nov 26, 2005 - 5:35 pm
http://nwitimes.com/...092000509a4.txt
"Anything is possible, but we do offer a service of having it looked at when you buy it and he didn't take advantage of it," Hammond said. He referred any other questions to corporate public relations.
I'm sure this may be a matter of policy as this Hammond guy said, but are we to believe that every BB employee follows procedures like this, especially on Black Friday?!?!? Not likely.
Did anyone who braved BB on BF get asked about having their item looked at before they left the store?
When the store is empty, they like to explain all their tiers of extended warranty service, credit card offers, etc. On Black Friday (or even when there is a considerable line any other time of the year), this just doesn't happen. I suspect the viewing of the merchandise would work the same way.
#33
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Posted Nov 26, 2005 - 7:11 pm
hmmm...maybe not the video store, but here is a link to Arcot ststems, and what they do.
http://www.arcot.com/
That also happens when you pay for gas at the pump. They just "authorize" for a dollar and then place the actual charge a bit later on. Hope that helps!
#34
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Posted Nov 26, 2005 - 7:41 pm

#35
Guest_general41391_*
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Posted Nov 26, 2005 - 7:43 pm
#36
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Posted Nov 26, 2005 - 7:46 pm
#37
Guest_unicron_*
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Posted Nov 26, 2005 - 8:14 pm
#38
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Posted Nov 26, 2005 - 8:27 pm
#39
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Posted Nov 26, 2005 - 8:30 pm
#40
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Posted Nov 26, 2005 - 8:49 pm
#41
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Posted Nov 26, 2005 - 9:36 pm
#42
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Posted Nov 26, 2005 - 9:56 pm
I was co mgr of a million dollar plus womens store and you wouldnt believe the things people try to return like the worn prom dress w/ very prominent deoderant stains and a cigarette burn in the rear area....lady says to me...but my daughter never got to wear it her boyfriend broke up w/ her 2 days before the prom....me- ok then so what are these stains under the arms...her- it must have been like that when we bought it me- and the cigarette burn? her- thats not what that is
me- im sorry but i cannot take a return that isnt in sellable condition if the damage isnt a fault of the manufacturer etc....
her- are you saying im a liar?
ive seen it all people who got mad they werent allowed x items in dressing room pulling mirrors down, using dressing rooms like they were restrooms/diaper genies
i appreciate every time i go shopping that im no longer working...lol
#43
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Posted Nov 29, 2005 - 10:40 am
I had the same thing happen with a Video card. ; (
Someone swapped it with a really old one.
I had to call the BBB because they would not believe me.
I open all high ticket items in the store now : )
#44
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Posted Nov 29, 2005 - 11:15 am
#45
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Posted Nov 29, 2005 - 5:30 pm
#46
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Posted Nov 29, 2005 - 6:02 pm
#47
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Posted Nov 30, 2005 - 7:40 pm

#48
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Posted Nov 30, 2005 - 9:26 pm
#49
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Posted Dec 1, 2005 - 4:10 am
#50
Guest_Deals4Me_*
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Posted Dec 27, 2005 - 8:29 am
My brothers bought my dad and stepmom a Sony digital camera for Christmas at WalMart last year. When they returned home they realized Wal-Mart sold them an empty box. Luckily they raised such a stink and were able to convince the store that they sold the box to the display model. They got a refund and went to a different Wal-Mart to buy a box that actually contained a camera. They got lucky! In this day and age I am surprised the store believed them.
Wasnt the box kinda light?
#51
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Posted Dec 27, 2005 - 11:18 am
#52
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Posted Dec 27, 2005 - 2:22 pm
#53
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Posted Dec 27, 2005 - 3:30 pm



#54
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Posted Dec 27, 2005 - 10:45 pm
#55
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Posted Dec 28, 2005 - 9:19 am
#56
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Posted Dec 28, 2005 - 9:43 am
He immediately went back to the store and they checked their computer and verified that it had been previously returned and had the previous customer info on file. The store contacted police and charged the previous customer with theft.
Will never make it past the DA... chain of custody on the evidence wasn't followed. IF the police arrested the man, there's a good chance he'd be getting a LARGE settlement from the wrongful arrest.
#57
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Posted Dec 28, 2005 - 9:49 am
I had a aunt that worked at a hills dept store (many years ago). They had a customer return a used pregnancy test kit because she didn't get the right result! (it was postive)
you have got to be kidding me!


#58
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Posted Dec 28, 2005 - 10:07 am
Will never make it past the DA... chain of custody on the evidence wasn't followed. IF the police arrested the man, there's a good chance he'd be getting a LARGE settlement from the wrongful arrest.
Not sure what ever happened as an end result to the other guy (this was a long time ago), but the fact that they called the police on him, and gave my friend his money back, was a good thing.
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