Guest ZeroGravity107 Posted November 23, 2007 Share Posted November 23, 2007 Hi guys, posting this twice (sorry I want to find out the answer ASAP) just bought the Envision 22in LCD Monitor from Best Buy today for 150. I just set it up and messed around with the settings, and I see a red dot. Is it a burnt pixel? If it is, do I return it to Best Buy? Also, it runs fine when on the internet and just the desktop, but when I'm playing Swat, it has a little twitch, I'm not sure what it is and how to change the settings to make it work right. Link to comment Share on other sites More sharing options...
mysticmage Posted November 23, 2007 Share Posted November 23, 2007 I'm not sure how the change the settings however I can help you on the first issue. If you believe the product is broken then you can try to take it back to Best Buy in which they may help you and give you a new one or simply tell you no and make you send it in to Evision. Good luck with your new item, MysticMage Link to comment Share on other sites More sharing options...
freesia39 Posted November 23, 2007 Share Posted November 23, 2007 it is mostly likely a dead pixel. as for the twitch, see what the max refresh rate on the monitor is and change the settings upwards. however, your video card needs to be able to handle it too, so if your computer crashes or won't show a picture, you'll have to reboot into safe mode (believe me... had this happen to me way too many times.) i don't know if BB let's you return for one dead pixel, but you can surely try. they might not have any left for your to exchange though. Link to comment Share on other sites More sharing options...
cpres Posted November 23, 2007 Share Posted November 23, 2007 That's faulty merchandise and they need to fix it since it is within a few hours. I would take that back and have them order you another one (if they don't have it in stock). Make sure you also get it at the sale price and all that. Link to comment Share on other sites More sharing options...
Monstermile Posted November 23, 2007 Share Posted November 23, 2007 I read many reviews on Envision monitors on newegg and the biggest complaints were dead pixels right out of the box and within a few weeks of use. Link to comment Share on other sites More sharing options...
cpres Posted November 23, 2007 Share Posted November 23, 2007 That's why I don't buy that crap on BF...I will pay the extra money and get quality. Link to comment Share on other sites More sharing options...
Guest ZeroGravity107 Posted November 23, 2007 Share Posted November 23, 2007 i wish i had seen that before buying. i would have bought the westinghouse from target. oh well. im going to call best buy tomorrow. Link to comment Share on other sites More sharing options...
Monstermile Posted November 24, 2007 Share Posted November 24, 2007 i wish i had seen that before buying. i would have bought the westinghouse from target. oh well. im going to call best buy tomorrow. They might still have some at Target. Their sale is for 2 days. When I was there no one was really interested in them and they had a bunch. I was the only one while I was there who bought one. See if you can get one and just return the BB one as defective for a refund. Link to comment Share on other sites More sharing options...
mysticmage Posted November 24, 2007 Share Posted November 24, 2007 They might still have some at Target. Their sale is for 2 days. When I was there no one was really interested in them and they had a bunch. I was the only one while I was there who bought one. See if you can get one and just return the BB one as defective for a refund.I doubt they'll consider one dead pixel 'defective' however it is worth a try. Link to comment Share on other sites More sharing options...
Marcster Posted November 24, 2007 Share Posted November 24, 2007 Actually, what you are describing is a "stuck pixel":http://en.wikipedia.org/wiki/Defective_pixel If it were a dead pixel, it wouldn't light up at all. Most monitor companies allow up to 6 of them before they consider the monitor to be defective. Link to comment Share on other sites More sharing options...
Monstermile Posted November 24, 2007 Share Posted November 24, 2007 I doubt they'll consider one dead pixel 'defective' however it is worth a try. All he would have to say is he didn't like the picture and changed his mind. It's not like it was 3 months after purchase. They will resell it as an open box item. And there is nothing really dishonest about doing it that way either. One stuck/dead pixel would make me not like the picture quality. Link to comment Share on other sites More sharing options...
Guest ZeroGravity107 Posted November 24, 2007 Share Posted November 24, 2007 Actually, what you are describing is a "stuck pixel":http://en.wikipedia.org/wiki/Defective_pixel If it were a dead pixel, it wouldn't light up at all. Most monitor companies allow up to 6 of them before they consider the monitor to be defective.Good call, I've never heard of that. It's a stuck red sub pixel. I'll be calling both Best Buy and Target today. Link to comment Share on other sites More sharing options...
countingcrow Posted November 24, 2007 Share Posted November 24, 2007 Best Buy does allow return/exchanges on one bad pixel. You should not have any problem returning it. Link to comment Share on other sites More sharing options...
Guest ZeroGravity107 Posted November 24, 2007 Share Posted November 24, 2007 No problems at all. Somebody else had returned theirs as well but it was because they thought it was a TV. So I was able to walk out with a brand new one. Just set it up, looks good! Link to comment Share on other sites More sharing options...
Aaron Posted November 24, 2007 Share Posted November 24, 2007 No problems at all. Somebody else had returned theirs as well but it was because they thought it was a TV. So I was able to walk out with a brand new one. Just set it up, looks good!Someone thought it was a TV? Hmmm.. Link to comment Share on other sites More sharing options...
StealthTM Posted November 25, 2007 Share Posted November 25, 2007 I went to 3 psp's before I got one without a dead pixal. From what I red they envision used refurb LCD's thats why it's so cheap. Should of went for the samsung for 50 more. Much better quality IMO. I got one I love it. Link to comment Share on other sites More sharing options...
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