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Have questions for a Kohl's associate?


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#1 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 3, 2007 - 5:03 pm

I did this last year and it was a lot of fun. Been awhile since I've been on this site, but thought I'd give it another chance. :) I've been at Kohl's a number of years and have worked in every department, so I'm pretty familiar with our merchandise and policies. I'd be happy to help with any questions.

#2 mommy2twingles  OFFLINE  

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Posted Nov 3, 2007 - 5:13 pm

Can I hold merchandise for a day? If I go to the store Wednesday night will they hold something until Friday?

#3 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 3, 2007 - 5:18 pm

Yes. Our policy is a one-day hold (and we're closed Thanksgiving, of course!) and at my store, we allowed people to reserve items already on the floor (no limited doorbusters or anything which are wheeled out Friday). However, you will still have to wait in the normal line. Customer Service will not ring up purchases on Black Friday to be fair to everyone.

#4 shopping mom  OFFLINE  

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Posted Nov 3, 2007 - 5:44 pm

If you hold something were do you go to pick it up? Kohls has become one of my favorite places to shop but I had never thought about putting something on hold on Wednesday and picking it up on Friday.

#5 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 3, 2007 - 5:50 pm

If it's just shoes, they hold boxes back in the shoe department. If it's fine jewelry or Beauty, head to Jewelry. Beauty associates will place their customers in the Jewelry line, and fine jewelry hold folks are welcome to take a number and also check out in Jewelry. (But be warned, some jewelry counters will not ring up cartfuls of other stuff in addition. At my store, it's 5 nonjewelry items or less). Otherwise, clothes/housewares/etc etc holds are in customer service.

#6 stacya  OFFLINE  

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Posted Nov 3, 2007 - 6:27 pm

I did this last year and it was a lot of fun. Been awhile since I've been on this site, but thought I'd give it another chance. :)

I've been at Kohl's a number of years and have worked in every department, so I'm pretty familiar with our merchandise and policies. I'd be happy to help with any questions.


Glad to see you back! You were SUCH a great help last year!!:D

#7 queenofshopping  OFFLINE  

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Posted Nov 5, 2007 - 1:12 am

Ooh, me! I know they're not *supposed* to, but last year, at some point, Kohl's had Hallmark boxed cards & ornaments on sale (though possibly at different times). Any idea if this may happen again this year? Also, doesn't Kohl's usually have a 50% off day (a Wednesday?) sometime in November? Bah, I've forgotten all the details from years past! Thanks for offering your help!

#8 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 5, 2007 - 1:15 am

We just had one, actually. Generally, keep an eye out for big sales on Wednesdays and weekends. I'm not sure on Hallmark, but sometimes they have a vendor-authorized buy three get the fourth free. Of course, you can use Kohl's charge coupons on those anytime. The only time I remember seeing Hallmark ornaments on sale last year was post-Christmas.

#9 mstamper  OFFLINE  

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Posted Nov 6, 2007 - 11:37 am

I have a question about Kohl's Cash. I spent like $130 a few weeks ago and got $20 in Kohl's Cash. I have already spent the Kohls Cash, but I want to return like $45 of the $130. Will Kohl's let me do this because of the Kohl's cash? THANKS AND GOD BLESS!!!

#10 mrn8  OFFLINE  

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Posted Nov 6, 2007 - 11:48 am

I don't work for Kohl's, but I'm pretty sure you'll have to take a Merchandise Return Credit (in-store credit) for and purchase that gets you Kohl's Cash.

#11 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 6, 2007 - 6:19 pm

The Kohl's Cash amount affected by your return will be deducted from your refund. Sometimes, the computer will allow you to hang on to the full return amount by taking your refund in the form of a kohl's instore credit instead of on your original tender. If that's an option, the associate will let you know. (It's not always an option).

#12 lbuzz52  OFFLINE  

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Posted Nov 7, 2007 - 10:05 am

The Kohl's Cash amount affected by your return will be deducted from your refund. Sometimes, the computer will allow you to hang on to the full return amount by taking your refund in the form of a kohl's instore credit instead of on your original tender. If that's an option, the associate will let you know. (It's not always an option).


what if i spent my kohls cash before my complete purchase was shipped, and now some of the items were canceled by kohls. how does that affect the kohls cash?

#13 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 7, 2007 - 10:07 am

Hmmmm... email Kohls.com customer service. I doubt they'd take away your Kohl's cash for something that the company did, unless it was a transaction issue.

#14 swamperjmb  OFFLINE  

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Posted Nov 7, 2007 - 1:16 pm

I also work at Kohl's, and we will be opening at 4am this year!! :tired:

#15 delphernina  OFFLINE  

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Posted Nov 7, 2007 - 2:38 pm

I also work at Kohl's, and we will be opening at 4am this year!! :tired:


I see you're from Missouri.... hopefully you're at a local Kohl's. That would be awesome if I could get in Kohl's at 4. :yup:

#16 stacya  OFFLINE  

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Posted Nov 7, 2007 - 4:15 pm

I also work at Kohl's, and we will be opening at 4am this year!! :tired:


Is that nationwide? THAT would be awesome! Kohl's is where I've been waiting for the doors to open for the past two years in a row now, so if that means I can get in there and then go wait somewhere else, that's SUPER!

#17 swamperjmb  OFFLINE  

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Posted Nov 7, 2007 - 5:20 pm

I work at the kohl's in Belton. I am assuming that all of the kohl's will be opening at 4. We are competing with JCPenneys who is opening at 4 also.

#18 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 7, 2007 - 5:21 pm

Yes, it is nationwide. Originally it was 5am. Thanks, JCPenney. :P

#19 Bunniq  OFFLINE  

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Posted Nov 7, 2007 - 5:30 pm

Yes, it is nationwide. Originally it was 5am. Thanks, JCPenney. :P


Oh wow! This puts a new spin on my plans! I can't wait to find out what time our local store will open.
Bethany: Is your house on fire, Clark?
Clark: No, Aunt Bethany, those are the Christmas lights.

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#20 conj  OFFLINE  

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Posted Nov 7, 2007 - 5:40 pm

Do you still love me? (ok, I have no kohls questions, but I felt so left out...)
Don't join dangerous cults: Practice safe sects!

Knowledge does not dissolve integrity - Conj

#21 Guest_RealLivePrinces_*  OFFLINE  

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Posted Nov 7, 2007 - 5:46 pm

Kisses! hehehe.

#22 stacya  OFFLINE  

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Posted Nov 7, 2007 - 6:00 pm

Thanks so much! I will be calling my sister ASAP to let her know we will be going out an hour earlier!;)

#23 amos311  OFFLINE  

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Posted Nov 7, 2007 - 6:59 pm

Ohhh! 4 AM! My SIL and I were just talking about Kohl's tonight. 4AM would be great, in, out, and across the street to wait for Target to open. :)

#24 queenofshopping  OFFLINE  

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Posted Nov 7, 2007 - 11:19 pm

4?! I honestly can't decide whether this is great or awful...

#25 Ovadue  OFFLINE  

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Posted Nov 8, 2007 - 1:21 pm

I love Kohl's!!!! Thanks!

#26 maryfyeager  OFFLINE  

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Posted Nov 8, 2007 - 1:27 pm

4am this is great news:D

#27 aerosmithgirl  OFFLINE  

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Posted Nov 8, 2007 - 7:45 pm

OH MY!! It is getting earlier every year. I have never been to Kohl's on BF, but some friends do and say the deals are awesome!! I may need to venture there this year. By the way, I have a question. Can you get the ad for us?? Kidding of course, but I am waiting for this one.

#28 ukdebc  OFFLINE  

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Posted Nov 9, 2007 - 8:47 pm

I did this last year and it was a lot of fun. Been awhile since I've been on this site, but thought I'd give it another chance. :)

I've been at Kohl's a number of years and have worked in every department, so I'm pretty familiar with our merchandise and policies. I'd be happy to help with any questions.


How great is this - you are back! We missed you!

#29 shopping mom  OFFLINE  

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Posted Nov 9, 2007 - 9:50 pm

I think its great they are opening early, I just need to see an ad now.

#30 debwestmi  OFFLINE  

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Posted Nov 10, 2007 - 3:03 am

I just ordered a bunch of items online yesterday. They told me the Shipping date would be 3-4 weeks out. :eyepoppin No place I shop with is taking that long. Do you know if those dates are accurate? I tried calling but of course cant get through. If thats the case I will be canceling my order and they will find me shopping elsewhere:(




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