tyler99199 Posted December 20, 2005 Posted December 20, 2005 Need to vent a little to see if this has happened to anyone else. I have been trying to get my wife a diamond heart bracelet they keep advertising in there ads. Been trying since BF. Every week I see it advertised and every week I go in to get it...... nothing sold out. They have not been able to get them . Frustrated as I am I ask a manager if they can have one brought in from another store that has them. She says yes but it might not be here in time for Christmas and I say fine. Then she goes to get paper to take down my info and says it would not be worth it for them to have one brought in. I am so furious by this point I take my son by the hand walk out. I then explain to my wife in which she becomes angry and we agree never again will we shop at that Kohls. Thanx for listening
misshayley Posted December 20, 2005 Posted December 20, 2005 Wow, could you call Corporate or something and complain? Sounds like they shouldn't have been advertising them if they didn't have them.
gemini1217 Posted December 20, 2005 Posted December 20, 2005 tyler99199 said: Frustrated as I am I ask a manager if they can have one brought in from another store that has them. She says yes but it might not be here in time for Christmas and I say fine. Then she goes to get paper to take down my info and says it would not be worth it for them to have one brought in.So, the manager decided after all NOT to get one sent in? You should have told him/her...that you don't give a flying #$(% if it is worth it to them or not...it is worth it to you (the customer) & that should be all that matters!
hpowers Posted December 20, 2005 Posted December 20, 2005 You should have made them get it to their store and then tell them you didn't want it!
adewrell Posted December 20, 2005 Posted December 20, 2005 hpowers said: You should have made them get it to their store and then tell them you didn't want it! Yeah, I like that idea!!!
bodeca29 Posted December 20, 2005 Posted December 20, 2005 I would highly recommend speaking to a higher up. It is amazing how much difference it makes in issues like this. I had a similar incident happen last year and they ended up giving me a great deal.
shopping mom Posted December 21, 2005 Posted December 21, 2005 I have always had great experiences with Kohl's I think you got a person lacking in customer service. I would go over their heads until you got good results.
msomnipotent Posted December 21, 2005 Posted December 21, 2005 Could it be this bracelet? http://www.kohls.com/products/product_page_vanilla0.jsp?PRODUCT%3C%3Eprd_id=141652431&FOLDER%3C%3Efolder_id=289895039&bmUID=1135147165880 If it is, or similar, I would have it shipped for Christmas since your wife really wants it, and complain until corporate pays your shipping fees and maybe little somethin' somethin'!!! Even if it isn't, complain!!! That is certainly no excuse for the store not to order it for you. I hope you have her name and a description of her, plus the date and time you talked to her so they can nail her.
ebony0421 Posted December 21, 2005 Posted December 21, 2005 Oh boy all this for a bracelet. When will they ever learn that the customer is spending the money so they should do everything they possibly can to be of assistance. I say complain and complain again.
tyler99199 Posted December 21, 2005 Author Posted December 21, 2005 thank you everyone for your response. the link has an error so not sure if that is it but... i have already explained to my wife what happen so the element of surprise is gone. we have agreed we believe it will be a waste of time and probably just get more frustrating again with little or no results. it is unfortunate they treated a customer the way they did. so move on i shall but as i said never at kohls again.
txguy Posted December 21, 2005 Posted December 21, 2005 I would recommend to definitely e-mail corporate and the district manager if you can find out their information. Explain to them your frustration and how it ruined your plans for Christmas and why you and your wife are very upset, angry, disappointed to the point you will not shop at Kohl's again. The ball's then in their court to make it up to you, if they make it up to you then you're ahead of the game. If they choose to think you're like most American consumers and will come back, then do like I do and never shop there again. I do the same thing and believe me, explaining your side of the story and your frustration will 9 times out of 10 get you satisfaction.
tyler99199 Posted December 21, 2005 Author Posted December 21, 2005 I HAVE SENT THEM AN EMAIL SO NOW WE WILL JUST WAIT AND SEE
tyler99199 Posted December 22, 2005 Author Posted December 22, 2005 well i got a reply from them and it is kind of humorous Quote Thank you for your comments regarding the availability of advertised merchandise. We apologize for the inconvenience of not finding the advertised merchandise you were looking for. We make every effort to ensure that we will have enough merchandise for each ad. However, on occasion an item may out-sell our expectations. Please contact the Manager on Duty at your local Kohl’s store and the Manager will be able to assist in finding the merchandise for you. Your local Kohl's store may be able to do a store to store transfer or have the item held at another location for customer pick-up. You may also visit our on-line store at www.kohls.com where select items are available for purchase. We realize your time is valuable and appreciate the time you took to contact us. We hope that you will allow us to serve you again in the future. If you have any further questions, please contact us at store.feedback@kohls.com and we will be happy to assist you. Sincerely, TracyCustomer Support SpecialistKohl's Corporate Officestore.feedback@kohls.comI in turn replied that they must not have read my email entirely because I did talk to a manager and she was no help. These people obviously do not care if a customer is happy
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