blessedmamax7 Posted November 23, 2009 Share Posted November 23, 2009 Went shopping at Walmart today with my 4 youngest children ages 7, 6, 5, and 2. I don't normally do this as they will drive me nuts. I usually leave them home with one of the teens. But none of them are home for a few days and so it's just me while DH is at work. Anyway we went in through the garden section and the kids saw the Christmas trees. I love Christmas and everyone gets a tree in their room. Well they had a blue tree and the boys decided they wanted it since the youngest daughter got a pink one last year when Christmas was over. So I said OK and we looked for one. None to be found. I went to the registar and the girl was nice and said she would scan it and see if they had some in the back. She did and said they had plenty. She was busy and said that she would get us one from the back after 12. I siad OK and we went shopping to get Thanksgiving stuff. Now mind you it was 10:45. So at a little after 12:00 we go back thinking she's had alot of time to get our tree. She was no longer checking ppl out, someone else was and so I asked for my tree and she looks at me and says rudely, I told you after 1:00. I said, no you said after 12:00 and she said well it's not going to be until after 1:00. She walked away and I just stood there and finally said, Fine we'll go to Big Lots and see if they have a blue tree. I don't know why you can't go and get me a dang blue tree! So we leave and I am pretty ticked. So on the way to Big Lots I call the store to complain. I am the customer after all! I ask for the manager and I proceed to tell him what happened. He apologized and said he was the new manager and that seemed to be the employees attitude towards customers and it would stop. He assured me when I came back in he himself would get me the tree. So I said we would head back over there as my boys really wanted the blue tree. So we get back and ask for him and here he comes from the back with the tree and says I will walk you to your car so you don't have any more problems. He then said he was GIVING us the tree for our time and effort of coming back. I was shocked! He walked us all the way out, handed the tree to my boys and said have a merry Christmas. So my kids are presently making a thank you card for him and they want to put up the tree and decorate it and take a picture and take it and give to him. I was totally shocked and pleased. Just had to share. Link to comment Share on other sites More sharing options...
ourhappyfamily4 Posted November 23, 2009 Share Posted November 23, 2009 WOW!! that IS a shocker! But very Nice! and that is sooo sweet of your boys, I think that is a good idea. We all need to take the extra time to just be Nice to someone( all though out the year) Hope your boys love their blue FREE Christmas tree! Link to comment Share on other sites More sharing options...
bugsette Posted November 23, 2009 Share Posted November 23, 2009 Wow!!!! That is great customer service....!!!!!!!!!!! Link to comment Share on other sites More sharing options...
bluesky225 Posted November 23, 2009 Share Posted November 23, 2009 Sounds like a great manager!!!! Wow! Link to comment Share on other sites More sharing options...
Elmck Posted November 24, 2009 Share Posted November 24, 2009 If his employees follow his example his store will be great. Link to comment Share on other sites More sharing options...
mrstoots Posted November 24, 2009 Share Posted November 24, 2009 That is a sweet story and I'm so glad you experienced it! If only more store managers would be like that, the world of retail would be a better place!:) Link to comment Share on other sites More sharing options...
MassMomx5 Posted November 24, 2009 Share Posted November 24, 2009 What a nice story, and a nice store manager! Link to comment Share on other sites More sharing options...
davephillyj Posted November 24, 2009 Share Posted November 24, 2009 This sounds like it could be my Walmart! Link to comment Share on other sites More sharing options...
RaineeDay1 Posted November 24, 2009 Share Posted November 24, 2009 awww how nice of him and what GREAT customer service for your store.. Link to comment Share on other sites More sharing options...
cassgurlie04 Posted November 24, 2009 Share Posted November 24, 2009 that is great, now if all walmarts would follow by example Link to comment Share on other sites More sharing options...
Mistygirl Posted November 24, 2009 Share Posted November 24, 2009 That is a great story! I hope the manager sets it straight with that employee. With the economy the way it is, there are lots of GREAT people looking for jobs. I have to say that our Walmart has always given great CS! Link to comment Share on other sites More sharing options...
Svuroo Posted November 24, 2009 Share Posted November 24, 2009 That's a fantastic story but are you sure he worked there? I've never met anyone working for Walmart who was nice, helpful, or willing to give away something for free. Link to comment Share on other sites More sharing options...
bfaddict1977 Posted November 24, 2009 Share Posted November 24, 2009 omg I am in SHOCK! I have NEVER heard of a wm thast nice. lol Link to comment Share on other sites More sharing options...
jovifan4life Posted November 25, 2009 Share Posted November 25, 2009 WOW! That was super nice! Link to comment Share on other sites More sharing options...
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