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Best Buy Backorders


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#1 ean1879  OFFLINE  

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Posted Nov 25, 2011 - 3:07 pm

As I perused the GottaDeal website over the past 48 hours, I've noticed many people stating their Best Buy orders went from a status of processing to backordered. Well, add me too the list as well. I ordered a laptop and External Hard Drive at 7:00 am CST on the 24th. I placed a second order about 5 minutes later of two dvds.

Four and 1/2 hours later received an email that the DVDs were back-ordered. No big deal as they were $.99 DVDs with free shipping. However, I received a second email 29 hours after I initially ordered the laptop letting me know my it was back-ordered too. FAIL! By this time, all the other National Retailers had already sold out of their "Door Busters" and I had no other choice but to await my backordered laptop. However, my biggest complaint is that the laptop I ordered was still showing as "in stock" on the BB site for at least 12 hours after I placed my order. To me, it seems a bad practice to sell items as "in stock" later to tell customers the item is backordered.

So, out of the 4 items, I purchased on the BB website, 3 of them are backordered. This makes me wonder if BB strategically left items up on their site, oversold their products, and only let their customer's know about the lack of inventory AFTER the other National Retailers had already sold their door-busters. This way, BB could assure customers had "no where else to go" and would not cancel their orders with BB.

I used to be a huge fan of Best Buy and spend $1000's there a year, but my faith in them has been waning after about 4 or 5 bad experiences.

I'm just interested, were your items back-ordered as well?

#2 am_i_am  OFFLINE  

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Posted Nov 25, 2011 - 3:43 pm

Dynex™-24" Class / LCD HDTV $79.99 Thursday, November 24, 2011 6:10 AM: Thank you for your order. :D Thursday, November 24, 2011 9:41 AM: Your item is backordered. :gdangry3: Friday, November 25, 2011 5:59 PM : Your shipment is on its way. :woot2:

#3 jaymacfla  OFFLINE  

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Posted Nov 26, 2011 - 1:37 am

I just waited outside and tested the waters. When the system crashed, we were already in the pole position to get them. No big deal for us, but it just goes to serve as a warning for others that the servers cannot handle the load.

#4 Klownicle  OFFLINE  

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Posted Nov 26, 2011 - 11:10 am

I ordered my blurays and printer online due to questionable instore stock. The printer and 2 out of my 5 blurays shipped. I found all 5 blurays and hide them in store. Found out that 3 of my blurays got back - ordered. Went back just now to Best Buy and my stash was still there, and purchased the 3 that got back ordered. But I defiantly experienced the loading issues on Best Buy's website. Always a gamble.

#5 tinkrbel  OFFLINE  

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Posted Nov 26, 2011 - 3:31 pm

I'm worried now. Do they send you an email advising it's back ordered or update the information on your orders? All of my stuff has shipped minus the av receiver which is the only thing I needed but it says "in process" and usually ships within 0-1 days. Should I be worried?

#6 hack2222  OFFLINE  

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Posted Nov 26, 2011 - 10:13 pm

Even if it is backordered. I've always gotten my product from them. I think they have all the stores send back their unsold inventory from the sale and it takes a few days for it to reach the warehouses. They'll send you an email that its backordered and update the information. But unless you know that your local store has it, better off just waiting for it. And If they happen to send you the wrong item, Try having them contact the local store and arranging for an in-store pickup. Because the warehouse may be out, but if your local store has it, you can exchange it. Just have your credit card, ID, and proof of purchase, and package slip.

#7 lukesmom01  OFFLINE  

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Posted Nov 27, 2011 - 11:08 am

just got an email saying the stuff I ordered that was backordered has been shipped.

#8 tinkrbel  OFFLINE  

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Posted Nov 27, 2011 - 11:21 am

all of my stuff is shipped now too

#9 Turner1997  OFFLINE  

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Posted Nov 27, 2011 - 5:24 pm

I purchased the 24" TV online and originally got the email that it was backordered but it has already shipped now so I'm happy! :)

#10 jgm8  OFFLINE  

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Posted Nov 30, 2011 - 8:40 am

I ordered the 299 laptop at 9:30 am on the 24th and received it yesterday. I also order 3 of the iTunes gift cards, 2 shipped. The third states in process. It won't let me cancel it. I have sent an email request on the status after I spent an hour on hold yesterday. I just tried to call again and the automated response was to check their site. :mad:

Jenna :eyepoppin
 


#11 dcard2000  OFFLINE  

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Posted Nov 30, 2011 - 9:24 am

I ordered Ben-Hur 50th Anniversary Edition and it was back ordered. However, I just received an email that the price was incorrect, and they cancelled the order.

#12 bpr  OFFLINE  

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Posted Nov 30, 2011 - 11:18 am

I ordered Ben-Hur 50th Anniversary Edition and it was back ordered. However, I just received an email that the price was incorrect, and they cancelled the order.


I got cancelled too (#3(or is it 4) for the season). Hoping my $179 laptop doesn't get cancelled.
~Don't get cancelled!
~Quickly Robin!! To the Batmobile... for savings! :usaribbon:usflag:

'It's not a lie, if you believe it':tongue1:

#13 NO30FAN  OFFLINE  

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Posted Dec 2, 2011 - 5:27 pm

Hi, I receive a back order message on the 179.99 laptop the next day of BF.....I was updated 11/30 and its was delivered 12/1....

#14 jesusluvu  OFFLINE  

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Posted Dec 2, 2011 - 10:30 pm

I ordered the Fugi Camera and got an email that it is backordered 2 days later. It still has not been shipped. I hope it makes it because it is a Christmas gift and the price now has TRIPLED.

#15 AndreaInNC  OFFLINE  

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Posted Dec 3, 2011 - 1:42 pm

Still waiting on a bunch of DVDs I ordered, but that's about it. I know that worse comes to worse, I can call Best Buy and I can pick them up in the store. Still waiting on Big Bang Theory, Stupid Crazy Love, Green Lantern, and Fast Five.

#16 AndreaInNC  OFFLINE  

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Posted Dec 7, 2011 - 8:16 am

Has anyone received Season 4 of The Big Bang Theory?

#17 Impala319  OFFLINE  

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Posted Dec 13, 2011 - 7:38 pm

Has everyone received their backordered Levono laptop? I haven't received mine yet and I'm getting a little worried. Hopefully it comes by Christmas. My mom really needs a computer. She has an ancient desktop and can't do hardly anything on it!

#18 bpr  OFFLINE  

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Posted Dec 15, 2011 - 2:24 pm

Has everyone received their backordered Levono laptop? I haven't received mine yet and I'm getting a little worried. Hopefully it comes by Christmas. My mom really needs a computer. She has an ancient desktop and can't do hardly anything on it!


Mine is still on backorder too :(.
~Don't get cancelled!
~Quickly Robin!! To the Batmobile... for savings! :usaribbon:usflag:

'It's not a lie, if you believe it':tongue1:

#19 Kibit13  OFFLINE  

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Posted Dec 15, 2011 - 2:28 pm

Have you contacted them? What did they say?

#20 Kibit13  OFFLINE  

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Posted Dec 15, 2011 - 2:30 pm

Best Buy contact information.

http://consumerist.c...-buy-execs.html


Brad Anderson CEO/Vice Chairman/Director -
brad.anderson@bestbuy.com

Shari Ballard, Executive Vice President, Retail Channel
Shari.Ballard@bestbuy.com

Kim Motz at 612.291.5332 Shari Ballard's assistant???
Kim.motz@bestbuy.com

Bruce Chatterley, President and Chief Executive Officer
Bruce.Chatterley@bestbuy.com

Steve Delp, Chief Operating Officer, Magnolia Audio Video
Steve.Delp@bestbuy.com

Brian Dunn, President and Chief Operating Officer
Brian.Dunn@bestbuy.com

Julie Gilbert, Senior Vice President, Retail Training
Julie.Gilbert@bestbuy.com

Jena Lund, Julie Gilbert assistant at 612-291-4030
Jena.Lund@bestbuy.com

David Hemler, Senior Vice President, Best Buy for Business
David.hemler@bestbuy.com

Paula Prahl, Vice President, Public Affairs
Paula.Prahl@bestbuy.com

Lisa Smith- Best Buy Vice President Customer Care
Lisa.Smith@bestbuy.com
612-291-5421 Office

Sean Skelley, Senior Vice President, Business Group Leader,
Sean.Skelley@bestbuy.com

PR number at (612) 292-NEWS

Susan Busch, 612-291-6114 Director, Corporate PR
susan.busch@bestbuy.com

Dawn Bryant, 612-291-6119 Manager, Corporate PR
dawn.bryant@bestbuy.com

Mark Paragi
Senior Executive Resolution Specialist
Best Buy Corporate Campus
(612) 292-0077 Direct
(952) 430-7033 Fax
mark.paragi@bestbuy.com

Investor Contacts: Jennifer Driscoll, 612-291-6110 Vice President, Investor Relations
jennifer.driscoll@bestbuy.com

Charles Marentette, 612-291-6184 Senior Director, Investor Relations
charles.marentette@bestbuy.com

Carla Haugen, 612-291-6146 Director, Investor Relations
carla.haugen@bestbuy.com


#21 bpr  OFFLINE  

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Posted Dec 15, 2011 - 3:02 pm

Nice list; I hope I don't have to use it, lol.
~Don't get cancelled!
~Quickly Robin!! To the Batmobile... for savings! :usaribbon:usflag:

'It's not a lie, if you believe it':tongue1:

#22 conj  OFFLINE  

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Posted Dec 16, 2011 - 10:17 am

my Harry Potter order was canceled. oh well.. don't need it anyway.
Don't join dangerous cults: Practice safe sects!

Knowledge does not dissolve integrity - Conj

#23 dgmommie  OFFLINE  

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Posted Dec 16, 2011 - 9:15 pm

A DVD that I ordered on BF was backordered, and it finally was delivered today.

#24 crystalp  OFFLINE  

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Posted Dec 17, 2011 - 4:53 am

My cousin ordered a laptop almost a month ago. She kept seeing processing under her order status. I told her to call them and then she finally did last week. They told her that the laptop was on backorder and they wouldn't be getting anymore in until after Christmas. It was a Christmas present for someone. They ended up giving her another laptop a step up from the one she ordered, 30 off of that, and 30 towards a laptop bag. She got her laptop two days later.

#25 crystalp  OFFLINE  

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Posted Dec 17, 2011 - 4:55 am

Oh, and she never received an email or anything that it was backordered.

#26 love a deal  OFFLINE  

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Posted Dec 17, 2011 - 6:13 am

A wii game that I ordered weeks ago is still on backorder:(

#27 randomness  OFFLINE  

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Posted Dec 17, 2011 - 12:00 pm

A wii game that I ordered weeks ago is still on backorder:(

maybe try swapping for a store pick up if available?

#28 tracypa26  OFFLINE  

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Posted Dec 17, 2011 - 12:58 pm

Same thing happened to me they put the order on backorder and finally they cancelled the order. So mad

#29 AndreaInNC  OFFLINE  

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Posted Dec 19, 2011 - 10:07 am

I still have 1 item on backorder. I checked it and its available for in an store pickup. I called them to check the backorder and they can't tell me. It's a friggin DVD .. how can you ship it to the store but not to me? I got the email with 20 minutes that it was available for me to pick it up in store. ugh .. I was just there yesterday and it's like 15 minute drive for me.

#30 Kibit13  OFFLINE  

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Posted Dec 20, 2011 - 2:35 pm

I just saw this posted on Consumerist about Best Buy online backorders.

http://consumerist.c...ack-friday.html

Have any of you checked the Best Buy forums?

http://forums.bestbuy.com/




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