rachealb Posted December 4, 2008 Share Posted December 4, 2008 I ordered flowers for my parents for Thanksgiving (I ordered them and had them delivered Tues before thxgvg). They were a very pretty harvest type bouquet in a vase with roses, sunflowers and some fillers. I asked my mom about them earlier this week and she said they were really nice but that they mostly died by Thursday! (Of course she didnt want to say anything until I asked). So I emailed FTD because they have a "7 day freshness guarantee" and explained the situation to them. Instead of being offered a replacement or refund (I would have been fine with even a partial refund), I got an email saying sorry, not their usual, and next time they assure me my order would be fine! What? Next time? Seriously, you have got to be kidding me.... it is posted all over their website about the freshness guarantee- I can see if I would have complained that they died on the sixth day, but this was the second day! And since I ordered on Tuesday, the second day was Thanksgiving, the day they were intended for! So not happy with FTD Link to comment Share on other sites More sharing options...
mikeandamanda Posted December 4, 2008 Share Posted December 4, 2008 I would call and see if they will do anything for you. The company is just poisoning itself when they don't honor their own guarantees or keep their customers satisfied. Link to comment Share on other sites More sharing options...
JayR Posted December 4, 2008 Share Posted December 4, 2008 I would call them. Their guarantee states, "We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days. If you are not satisfied with the freshness of your flowers, please contact us within that time period and we will replace your item or refund your money." Either they made it good and didn't mention it or they didn't hold to their guarantee Link to comment Share on other sites More sharing options...
jade6700 Posted December 4, 2008 Share Posted December 4, 2008 Call for sure. My husband sent me flowers one year while I was away and out of the two dozen I'd say 1/2 were already wilting by the time I got them! They refunded his money right away. Good luck! Link to comment Share on other sites More sharing options...
tgunn_ocs Posted December 4, 2008 Share Posted December 4, 2008 I recently ordered roses for an anniversary to the tune of 80 bucks and it came with a happy birthday balloon. They refunded half of my money. Luckily we had a good laugh but I was pissed. I have never had a problem with 1800 flowers. You can find their link through paypal. I would keep fighting it though. Link to comment Share on other sites More sharing options...
Stowasser Posted December 4, 2008 Share Posted December 4, 2008 call again, if they don't replace, dispute the CC bill Link to comment Share on other sites More sharing options...
rachealb Posted December 5, 2008 Author Share Posted December 5, 2008 I decided to email their customer service again, and in my response I actually copied and pasted their "Good as Gold 7 day satisfaction guarantee". I even contacted them within the seven days like it stated..... hopefully they will respond with a better answer this time Link to comment Share on other sites More sharing options...
cotejb Posted December 5, 2008 Share Posted December 5, 2008 If something like this happens again, I would take a picture and send it to them as proof. I hope you get something worked out with them! Link to comment Share on other sites More sharing options...
sneakers1234 Posted December 5, 2008 Share Posted December 5, 2008 You will do better with a phone call. Link to comment Share on other sites More sharing options...
Marvelman Posted December 5, 2008 Share Posted December 5, 2008 ^^ +1, pick up the phone and call them Link to comment Share on other sites More sharing options...
rachealb Posted December 8, 2008 Author Share Posted December 8, 2008 Just a quick update- I did receive a sort of response from FTD from my email on Friday offering me a discounted price or a new arrangement sent, I responded to them but did not get a response. Then this morning when I came on to gottadeal, I had a visitor message from a customer service manager that she would like to help out with my problem. I emailed her and got an immediate response that resolved my problem (a refund) and an apology for all I had to go through. =) Link to comment Share on other sites More sharing options...
jbrawn26 Posted December 8, 2008 Share Posted December 8, 2008 yay at least they made good on it =) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now