While I'm very glad most of you were able to get the adjustment, I'm sorry for those who were not.
Horrible, left the store and an never going back to a target unless I am sure they are going to lose $$$$ on the deal.
Could you state a little more detail about what went wrong? I'm making this thread so I can point out some flaws regarding Target's policy and ways to get around them so my FAQ thread next year can be better and for people to express their feelings regarding Target.
DH and I went back in Target today. He asked to speak to the manager. After finally trying to get 3 people to understand what we were talking about and all 3 telling us the the movie had already had the price adjustment done, another girl comes up. After listening to our story once, she asked if we bought the deluxe addition, the 24.99. We said no and she said that the deluxe addition was the one on sale. She said we could return the other one for 19.99 and still get the deluxe for 5.98. Now I just wonder how much trouble I will have trying to return the one for 19.99.
I hope you will be able to return the $19.99 one with no issues:eyepoppin
You don't think all the emails BEFORE Black Friday verifying you could do this already gave them a heads up? THe way I read my email, Target knows people will do this and it's a "service" they specifically offer to differ from the competition. I think letting them know that having that advantage ultimately leads to more sales is nothing but positive.
It can be inferred either way however I do understand you a bit more now. And I'm sure that would allow Target to know how many people were happy with their service and may lead them to believe it would be best if they kept it.
Oh, I had problems...I told the girl (teenager, could be the same one who told me two days earlier that they wouldn't be doing the adjustments for the 2-day sale), and she came right out and said they "couldn't" do any pa's for the 2-day sale, and I told her, "Well, that's not what corporate says." And she then asked if I called the 1-800 number, and I told her yes, which I hadn't yet, but I had already sent an e-mail, and when I got home that morning, the e-mail saying that the pa included the 2-day sale was already in my inbox. So she called a manager over, who got pissy, and she said, "Just do it. Everything else, out the door!", which was my indication that they didn't intend to do it again...and this girl continued to be pissy while doing it, and even when I thanked her, I got no response, so I think I'll be e-mailing corporate again, to let them know how rude this girl was...it's their CORPORATE policy, and really leaves no room for negotiation, so just shut up and do it... Like another poster said, the $$ wasn't coming out of HER pocket...
I'm glad you were able to get your adjustment, reminds me of some issues I've had with Wal Mart in the past:yuck: