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I want self checkout in my local wal-mart! (help)


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41 replies to this topic

#1 NJ_Jon  OFFLINE  

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Posted Oct 30, 2007 - 7:04 pm

Think its even worth getting a hold of district managers and such? ....or file under the BBB because of the long dumb lines???? :D

#2 cre8kos4u  OFFLINE  

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Posted Oct 30, 2007 - 7:19 pm

You never know. It wouldn't hurt to suggest it. I wish we had self checkouts. Good luck!

#3 Marcster  OFFLINE  

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Posted Oct 30, 2007 - 7:25 pm

The BBB will likely tell you to shop elsewhere -- it's not a matter of them cheating you or something.

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#4 cre8kos4u  OFFLINE  

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Posted Oct 30, 2007 - 7:32 pm

I meant don't go to the BBB, just go to the WM managers. Some areas have self checkouts and some don't. Maybe they will eventually be in all of them.

#5 morosea  OFFLINE  

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Posted Oct 30, 2007 - 7:35 pm

Most new store are being built without them. Self Check-Outs are going away.

#6 cre8kos4u  OFFLINE  

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Posted Oct 30, 2007 - 7:37 pm

Oh, I was hoping they were the wave of the future. I love going thru the Kroger ones. Much faster when you only have a few items and don't want to wait.

#7 NJ_Jon  OFFLINE  

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Posted Oct 30, 2007 - 7:38 pm

Most new store are being built without them. Self Check-Outs are going away.


Well 2 newer ones miles away have them. They were both built in a span of 2 years ago. The one near me is about 5 years old.

#8 jamlei  OFFLINE  

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Posted Oct 30, 2007 - 7:38 pm

Our Walmart put them in, took them out, put them back in and then took them out again. They said the will not bring them back again because they had too many problems with them breaking down. It sure was nice to be able to use them when you only had a few things to get and you needed to get out quick. Oh well.....back to the long lines!!!

#9 teebee  OFFLINE  

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Posted Oct 31, 2007 - 3:13 am

My friend works at walmart and she said they won't be getting them here and are trying to take them out everywhere because they like customer interaction and they can't do that with self-checkouts.

#10 Marcster  OFFLINE  

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Posted Oct 31, 2007 - 3:39 am

My friend works at walmart and she said they won't be getting them here and are trying to take them out everywhere because they like customer interaction and they can't do that with self-checkouts.


Sometimes I could do without the cashier/customer interaction. Some of our Wal-marts cashiers get up on the wrong side of the bed every morning. Posted Image

I'm Gottadeal's Fix-It/D-I-Y guy. ~ Since 8/2/07, the Ban Hammer has fallen on 233 spammers! Hammer.gif


#11 greentiger  OFFLINE  

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Posted Oct 31, 2007 - 5:17 am

Customer interaction? I usually only hear my WM checker talk when they answer their phone and start their conversation.

#12 dee16  OFFLINE  

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Posted Oct 31, 2007 - 5:20 am

Self check out is the Best. First think I do when I go to WM or Homedepot where is the self check out.

#13 elena_398  OFFLINE  

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Posted Oct 31, 2007 - 6:38 am

I always have bad experiences with the self checkout lanes...especially at Walmart. We have about 10 of them at mine. The darn thing always says something was bagged, etc. And trying to do the coupons is a pain. I always prefer to go in the lines with the cashiers

#14 amyaj  OFFLINE  

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Posted Oct 31, 2007 - 6:40 am

I like the convienance of the self-checkout but I also don't like the fact that stores get away with not paying someone to check me out. It's not like I'm getting a discount for doing it myself.

#15 Marcster  OFFLINE  

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Posted Oct 31, 2007 - 7:29 am

I also don't like the fact that stores get away with not paying someone to check me out. It's not like I'm getting a discount for doing it myself.

That is specifically why my FIL won't use them.

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#16 cre8kos4u  OFFLINE  

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Posted Oct 31, 2007 - 7:50 am

Someone still has to watch over them. They are verifying the transactions and making sure there are no issues. It's not complete self-service, so someone is getting paid.

#17 freesia39  OFFLINE  

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Posted Oct 31, 2007 - 9:30 am

i love self checkout - but ONLY if everyone ahead of me knows how to use them. i almost want to scream "NO DON'T PUT THE ITEM BACK IN THE CART - THE SCALE CAN'T PICK UP THE WEIGHT!" "THE CODE FOR BANANAS IS 4010" (or something like that.)

#18 secretagent2006  OFFLINE  

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Posted Oct 31, 2007 - 11:14 pm

It's hard to say with the self-checkouts. I can tell you, that IF they are going away, it ISN'T because they are prone to breaking down, it's because they are THEFT magnets! I am a former loss prevention associate from WM, now with JCPenney's, but I can tell you those things are costing WM more than they are worth. I'm sure you've all heard about the guy that went and got a 800 dollar flat screen for 98 cents, that was through a self-checkout. Whether it be people skipping items, putting fake UPC's over the top of the real barcodes, or people just not even bothering scanning items, the self-checkouts are a huge burden of theft, as well as an invitation for it. If calibrated correctly those machines work well, but not perfect. Another problem lies in the fact that many managers turn off the weight calibrations and the "skip bagging" function, which basically defeats the purpose of any anti-theft setup on those machines. And the last thing that I think contributes to the demise of the self-checkouts is that MANY stores relied on the self-checkout as basically replacement cashiers. I think the self-checkouts were designed to be EXPRESS lanes, but many stores would send cashiers on breaks, leaving ONLY the self-checkouts open, or they would just not hire additional help, and just mainly rely on the self-checkouts as extra cashiers. Have you ever been in to a store and stood in a self-checkout behind someone who is trying to self-scan over 30 items? Yeah, pisses me off too! If the self-checkouts were ran properly, people didn't try to rip them off, and managers didn't rely on the self-checkouts as "backup cashiers", I think many stores would find them very useful.

#19 H_Hancock  OFFLINE  

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Posted Nov 1, 2007 - 4:37 am

I never would have even thought of fake UPC codes. Guess that shows where my head is at. But, when they're working right, they're great. I can zip through so much quicker as the lines tend to be much shorter than those with cashiers. And I can bag my junk the way I want to...no more of a loaf of bread being packed in the same bag as a heavy can, despite the fact both can fit in the bag. Some cashiers just don't have a clue as to what items should be mixed in a bag and what shouldn't. That's one of my biggest complaints.....that and cashiers trying to have a conversation with another cashier while doing my checkout, or conversing on the phone, or with another co-worker who is on break........

#20 jbdinos  OFFLINE  

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Posted Nov 1, 2007 - 4:45 am

I have been one of those people in the self checkout with 30 items.. why? Because the cashiers are RUDE and incompetent at our walmart. You know it's bad when you know more about running the machine than they do. My prob with the self checkout is that skip bagging thing when it won't pick up the weight of a pack of taco seasoning, etc. It's horribly slow on those days. One day I had a half full cart of groceries. Free coupons are horrible at self checkout so I went to the lane with a real live person to check me out. All my groceries fit on the belt at one time so it wasn't "that" bad.... The cashier was VERY VERY careful how she packed my groceries by putting stuff together that goes together, (cold with cold, frozen only in bags, boxes together, etc.... )... that is wonderful, just the way I do it at self checkout... BUT... It took her 25 minutes to scan everything and bag it. She would put something in a bag and rather than use multiple bags, she would search through the groceries to find other stuff to go with the bag she was working on... the cashier behind her finished the one she was on when my first item was scanned, and then she checked out three completely full carts of groceries (two being those nice elderly ladies that take forever digging out the correct change/writing the check).... I was afraid I would fall asleep waiting on her to do them... so in the future, if my choices are her or self checkout... I will take 50 or 60 items to self checkout....

#21 rstnce2002  OFFLINE  

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Posted Nov 1, 2007 - 4:58 am

Our Super Wal-Mart installed Self-Checkouts awhile go. They're hardly ever open, and when they are, it's just one that is. I always get so mad when I'm in a hurry and they're not open, so I have to wait in the longest line ever (because for some reason, whenever the ENTIRE town decides to be there, they only have 4 lines open).

#22 Aaron  OFFLINE  

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Posted Nov 1, 2007 - 5:43 am

Most new store are being built without them. Self Check-Outs are going away.


Yeah, the older store across the river has it. Our newest one doesn't have it, but we have like 3 more being built, so we'll see.

#23 jamieva  OFFLINE  

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Posted Nov 1, 2007 - 7:15 am

Fine if they take self checkout out of the stores, then hire more workers to check us out so we're not in line for 30+ minutes. How about that Walmart? I always go to self checkout cause the lines are so long for someone to ring me out.

#24 Marcster  OFFLINE  

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Posted Nov 1, 2007 - 7:16 am

Fine if they take self checkout out of the stores, then hire more workers to check us out so we're not in line for 30+ minutes. How about that Walmart?

I always go to self checkout cause the lines are so long for someone to ring me out.


If you only have a few items and none of them need to be weighed (like produce), you can go to the Electronics section or the Tire Dept.

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#25 alora7  OFFLINE  

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Posted Nov 1, 2007 - 7:49 am

If you only have a few items and none of them need to be weighed (like produce), you can go to the Electronics section or the Tire Dept.


I've done this a lot, but last week I had maybe 10 items and the lines at the front were 12 people deep so I went back to automotive and still had to wait for 25-30 mins because everyone else had the same idea I had. I've made friends with a lady at our walmart and saw her one day when I was checking out in the garden department and I asked her what was going on with the lines and she said that they can't find anyone to pass the drug test. I'm in northern Oklahoma but I've heard people say similar things about other places. She said that out of every 10 applicants they get, only one or two will pass the drug test. IMO if they payed their employees a little more they would get better people to apply. As it is we have several grocery stores around and they don't have that problem, but they pay $1-2 over minimum wage. I'll get off my soap box now.

#26 Marcster  OFFLINE  

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Posted Nov 1, 2007 - 7:58 am

...I've made friends with a lady at our walmart and saw her one day when I was checking out in the garden department and I asked her what was going on with the lines...


I've been told that at our W-M, they can't get people to show up for their shifts. Apparently, it's nothing to be short 3+ cashiers, or have just 1 person working the deli meat/cheese/prepared foods counter.

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#27 jamieva  OFFLINE  

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Posted Nov 2, 2007 - 5:52 am

Yup. WM seems to have a big problem, not matter what location you go to, to find people to be cashiers. No other chain has this problem. Agree with a previous poster, paying them better would get more people that could actually pass the drug test.

#28 mu96tiger  OFFLINE  

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Posted Nov 2, 2007 - 12:03 pm

The self-checkout lanes at our Wal-Mart are very popular, however they don't save time because most of the people have no clue how to use them. The only time I use them is if noone is in front of me.

#29 jarerice  OFFLINE  

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Posted Nov 2, 2007 - 2:12 pm

Sometimes I could do without the cashier/customer interaction. Some of our Wal-marts cashiers get up on the wrong side of the bed every morning. Posted Image


I was thinking the same thing!!!!!! At least the ones around where I live!

#30 nirvana4all  OFFLINE  

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Posted Nov 2, 2007 - 3:41 pm

This may just be me, I hate the self-checkout. Dont get me wrong, I am all for tech (could ya guess??), but I feel as if they are just cutting out more and more jobs that way, and there is always some sort of error whenever I do self-check out that makes me wait 2-5 minutes for the self-checkout cashier (kinda self defeating if you ask me) to fix and then allow me to finally check out. I like the personal touch, and I find my local WM cashiers are either hurried (understandably) or nice. Just my 0.02
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