AuntJamelle Posted November 10, 2015 Posted November 10, 2015 Is anyone else having a terrible time with the Walmart website lately? I'd like to consider using it for their BF sale this year but I think it might be less stressful to actually face the hordes of...enthusiastic...shoppers!!! I ordered some clothes for DS last week and I had real trouble getting things in my cart. Different browsers, cleaning history, etc. did nothing. Called customer service and was told their site was having "issues". Finally did enough acrobatics clicking around that I got what I needed, more or less. What a pain! Had similar issues today just trying to browse their site. I don't remember it being like this last year. What are others finding?
tyreejames Posted November 10, 2015 Posted November 10, 2015 I just ordered an iPad mini earlier today and had no problems. I did go through ebates; not sure if that matters. I usually only shop there this time of the year so I can't speak too much on the subject.
cllehto Posted November 10, 2015 Posted November 10, 2015 I had a problem earlier in the year with a product on sale listed as in stock that I ordered to pick up in the store, but the store said it had been out for several weeks and they had told them to take it off the site. Last year I ordered online for their Black Friday items without problems.
smtowngrl Posted November 11, 2015 Posted November 11, 2015 I've been ordering quite a lot of items on their website and haven't had any trouble.
AuntJamelle Posted November 11, 2015 Author Posted November 11, 2015 Maybe it is just my computer/browsers then? I'll try from a different laptop and see if that helps! Thanks, guys!
mkplatypus Posted November 11, 2015 Posted November 11, 2015 (edited) I would be cautious. Walmart online is notorious for mixing up orders, confirming a purchase and then saying it's out of stock days later, etc. Also, you cannot resolve online order problems in a store. They won't even talk to you. Last year they sent me someone else's order and it took me three hours over 2 separate calls to the 800number, plus a visit to the store before I finally gave up on trying to return it to them. Yes, that's right... To give them something back because it wasn't mine and I hadn't paid for it. I finally just gave up because no one at Walmart would help me. Oh... And they wouldn't honor the Black Friday offer from their ad for an online order made on Black Friday. I bought the xbox one halo bundle that was supposed to come with a gift card. They gave me the game system for the Black Friday price, including the promo game download but refused to honor the gift card. The circular did not say in-stores only like some others retailers print. They admitted to that, but then still refused to honor the promotion. I would stay away from their website for Black Friday shopping on anything that is important, but that's just based on my experience with them. Edited November 11, 2015 by mkplatypus 1
PCullen Posted November 11, 2015 Posted November 11, 2015 I've ordered on BF on their website and never occurred any problems. Except the one year, that prices were wrongfully put on sale...a couple of my orders went through and a couple were cancelled, but I can't fault them for that! It's been my experience, that they only make so many of one item available at a time. So if it shows out of stock, keep refreshing until it comes back in stock...it usually does later that day.
HanShotFirst Posted November 11, 2015 Posted November 11, 2015 I'm having issues today too. I ordered a Calphalon pan 3 weeks ago and it's now 5 days past the due date for store pick-up. I've tried to contact customer care as they say and the site keeps going in circles with every link I click. I have yet to be able to get the form to fill out and email to them. Guess I'll have to give up the ghost and actually call....
berry1014 Posted November 11, 2015 Posted November 11, 2015 I have had issues with just browsing their site .. getting slowness or there was a problem loading the website error. This happened to me from 2 different computers/laptops from 2 different locations and from my iphone. I noticed the problems last week and it has been ongoing.
bribri25 Posted November 11, 2015 Posted November 11, 2015 Maybe this is what that email (or whatever publication it was) that said the WalMart app was going to make shopping easier this BF season; the site would always be down, but they were focusing on making the app better? LOL
HanShotFirst Posted November 11, 2015 Posted November 11, 2015 LOL! So I called Walmart, pushed the correct numbers for the menu, stayed on hold for 15 minutes to actually speak with someone only to be told he can't access any personal information at the moment due to system updates. sheesh
Kanyon71 Posted November 11, 2015 Posted November 11, 2015 Walmart servers/site are always horrible any time anything seems to be on sale. Really surprises me too knowing the hardware they have in their data center (been in there with a company I worked for).
HanShotFirst Posted November 11, 2015 Posted November 11, 2015 LOL! So I called Walmart, pushed the correct numbers for the menu, stayed on hold for 15 minutes to actually speak with someone only to be told he can't access any personal information at the moment due to system updates. sheeshAnd 2 hours later it's still down....Grrr
stina629 Posted November 16, 2015 Posted November 16, 2015 I've been wondering about this too because I usually don't do anything Wal-Mart on BF, but this year Target's ad isn't as great so there are a few things I'm thinking of getting online with then. Good to know that it isn't always a sure thing with them once it's ordered. What about availability of items once the sale goes live online? If I want to get on there as soon as it starts it will be 3 am - not about to do that if things don't start picking up until later.
tinkrbel Posted November 16, 2015 Posted November 16, 2015 I refuse to do any serious shopping on walmart site. I'll peruse after I'm back for blurays i may have missed but after staying up all night one year waiting for it to go live and then having to login 10 times only for it to delete my stuff from cart each time, then eventually it had multiples before telling me everything was sold out..no thanks. The following year nothing i wanted was available online and again login issue before whatever miniscule thing showed sold out. Thanksgiving week means little sleep for me, I'm not about to piss myself off and go out in a bad mood on BF because 1 retailer can't get their act together. I'd rather brave the actual store and have something to show for my efforts. Lol, i still have an email from them in response to my complaint and they've done nothing to make the experience any different. If you want something in store don't leave it till Saturday if it can be avoided, depending on the manager they will totally disregard the price while quantities last clearly stated in ad.
nanax2 Posted November 26, 2015 Posted November 26, 2015 Don't fall for the $35.00 credit to open Walmart credit card when spending $75.00. They send the account number in an email, but don't give the expiration date or code. Without that info, the card cannot be added to use for the order. I called, and they could not give me the exp. date and code. Said they would give the $35.00 credit on the statement on future purchases made after I get the card, which is mailed. Seems as if the $75.00 could actually be $150.00.
Jen8112 Posted November 26, 2015 Posted November 26, 2015 Ugh. Stayed up till 3am and the site crashed. 1
draconos Posted November 26, 2015 Posted November 26, 2015 Looks like Walmart took the amazon route this year of crashing at sale time lol 1
amickeyfan Posted November 26, 2015 Posted November 26, 2015 Walmart website not working for me...urgh! Cannot add anything to my cart 1
draconos Posted November 26, 2015 Posted November 26, 2015 I was able to add 2 of the PSN cards and thats been about it....
mgreen Posted November 26, 2015 Posted November 26, 2015 website has been crashing constantly since midnight
Jen8112 Posted November 26, 2015 Posted November 26, 2015 Finally got my camera! Now I'm going to bed!
draconos Posted November 26, 2015 Posted November 26, 2015 I'm just going to check out now cause whew its really taking a bit. I'll try the app after I get whats in my cart now
KrystalMae1231 Posted November 26, 2015 Posted November 26, 2015 Everything I add ends up sold out before I can actually buy it. Taking forever to load. Or giving error all together!!! Ugh
dmmiller Posted November 26, 2015 Posted November 26, 2015 Don't fall for the $35.00 credit to open Walmart credit card when spending $75.00. They send the account number in an email, but don't give the expiration date or code. Without that info, the card cannot be added to use for the order. I called, and they could not give me the exp. date and code. Said they would give the $35.00 credit on the statement on future purchases made after I get the card, which is mailed. Seems as if the $75.00 could actually be $150.00.There are no expiration dates on the WM cards. When you enter you card number, it goes past that after you click enter.
draconos Posted November 26, 2015 Posted November 26, 2015 Just got a scheduled maintenance page on both the app and website...
rlm626 Posted November 26, 2015 Posted November 26, 2015 Ive been stuck at checkout for 1 and a half hours, watching the # in my cart disappear, all I keep getting is theres heavy traffic will be awhile :(
B&H Posted November 26, 2015 Posted November 26, 2015 My order went through with no problems just to be cancelled later. Gonna be fighting the crowds tonight.
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