

UPS and/or Amazon totally screwed up (m)
#1
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Posted Dec 24, 2005 - 2:49 pm

#2
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Posted Dec 24, 2005 - 8:14 pm
#3
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Posted Dec 24, 2005 - 9:39 pm
#4
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Posted Dec 24, 2005 - 10:09 pm
#5
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Posted Dec 24, 2005 - 11:17 pm
I think what annoys me most is that they kept blaming each other. Neither one of them would take any responsibility--even when amazon offered me the refund/piddly little credit, they said it was because of UPS's screwup. Honestly I think the fault is with both of them. If Amazon said that their holiday deadline was the 16th and they knew UPS ground takes 5 days, they should have gotten the package to UPS sooner than they normally do. Most businesses step things up around the holidays--they hire more workers, give overtime, do whatever they need to do to handle the extra work. It wouldn't be unreasonable for Amazon to get their orders out faster than normal to ensure Christmas delivery. At the same time, UPS received billing info on the 17th early in the morning and I guess got the package late afternoon on the 18th, a Sunday. Then it didn't actually leave until 11:59 pm on Monday. I think that right there is what delayed my package. If it had gone out first thing in the morning on Monday it ought to have been delivered Friday, but it was held back an entire day. Although at the same time, if Amazon had gotten that package to them on the 16th or even 17th, that probably would have saved the delivery too. So I really think they both screwed up and I just hate that neither one of them will admit it.Well you ordered on the 15th, and they shipped it on Monday the 19th. That sounds reasonable. UPS on the other hand taking 5 days is not. I would not fault Amazon as much as I would UPS. With that said I think Amazon should give you more than $5.00 for your trouble as I expect the will get more $$ from UPS for failure to honor commitments. Glad it worked out though.
But it's over and done with and the kids are still going to have a wonderful Christmas. I will just have a lingering resentment to both Amazon and UPS...probably more so UPS.
#6
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Posted Dec 24, 2005 - 11:17 pm
I NEVER WANT TO SHOP ONLINE FOR CHRISTMAS NOW I AM GLAD I DO ALL MY SHOPPING IN PERSON I GET ANXIOUS AND CANT WAIT FOR MAIL.
This doesn't happen often,,,this is the first time I have ever had any trouble with any orders. In all that I ordered this year that is the only one,,,I ordered probably 30 or more times online this year. And first time ever in 5 years of ordering online that a package wasn't delivered on time.
#7
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Posted Dec 24, 2005 - 11:20 pm
I agree, it's very rare that a package arrives later than Amazon's estimate, in my experience. It really sucks that the one time it happened was at Christmas though. Normally they are very good but I don't remember in previous years how close to Christmas I placed orders. I'm sure I will shop at Amazon again, but I doubt I will ever order from them 2 weeks before a holiday again. I'll impose my own more conservative cutoffs.This doesn't happen often,,,this is the first time I have ever had any trouble with any orders. In all that I ordered this year that is the only one,,,I ordered probably 30 or more times online this year. And first time ever in 5 years of ordering online that a package wasn't delivered on time.
#8
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Posted Dec 24, 2005 - 11:46 pm
#9
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Posted Dec 25, 2005 - 5:18 am

#10
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Posted Dec 25, 2005 - 5:24 am
#11
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Posted Dec 25, 2005 - 8:02 am
#12
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Posted Dec 25, 2005 - 9:21 am
OK, good info. I did call the local distribution center or wherever it was that my package was said to be--I did not know to ask for the feeder manager though, I only talked to the person who answered the phone. I'm honestly not convinced my package is even there as the online tracking is showing it as being in Louisville. The person at the 800 number for UPS said that HER screen was showing it as being in Hopkinsville, which was strange because she was listing the same date and time as I was looking at, but saying a different city. So I'm wondering if maybe it really was not in Hopkinsville and that is why the employee at that hub could not locate any record of the package being there. But thanks--if this sort of thing ever happens again I will ask for the feeder manager.Lastly in the future, if you are trying to find a package at UPS, call the local hub, and ask to be connected to the feeder Manager. He oversees all the trucks that are there. He will know which truck it was in, and if it had been unloaded. Even if it had not been scanned there is a record of which truck is from where so they will know. If its full and not unloaded there is little hope, but chances are it might have been and its there somewhere. If it's early enough they might unload the truck anyway to satisfy you but not likely.
#13
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Posted Dec 25, 2005 - 8:12 pm
#14
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Posted Dec 25, 2005 - 10:30 pm
#15
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Posted Dec 25, 2005 - 10:57 pm
#16
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Posted Dec 26, 2005 - 5:42 am
#17
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Posted Dec 26, 2005 - 6:08 am
#18
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Posted Dec 26, 2005 - 7:31 pm
#19
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Posted Dec 26, 2005 - 8:47 pm
#20
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Posted Dec 26, 2005 - 9:25 pm
#21
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Posted Dec 26, 2005 - 10:09 pm
#22
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Posted Dec 27, 2005 - 4:34 am
#23
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Posted Dec 27, 2005 - 6:44 am
#24
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Posted Dec 27, 2005 - 8:10 am
#25
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Posted Dec 27, 2005 - 8:38 am
#26
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Posted Dec 27, 2005 - 9:00 am
#27
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Posted Dec 27, 2005 - 2:31 pm
This happens to me all the time with Amazon/UPS... and they are right next to each other here in Lexington. I had a DVD take 20 days to move a half mile down the road from the Amazon warehouse to the UPS shipping outlet right next door. I wish Amazon had a pickup window at the warehouse. I'd get these packages myself.
Honestly UPS drives me nuts. They pre-fill the "sorry you were not home" delivery notices. I have caught our UPS drivers trying to run to my door with those slips, not even knocking on my door first. I've surprised them a couple times by seeing them coming without my packages.
Half my Christmas didn't make it under our tree this year. My dad shipped a couple boxes of presents for my family last Monday. UPS didn't try to deliver it until Friday night. I was of course out when they came, so half our the family's presents were missing from our tree. If they had attempted delivery on Thursday (as expected) I would have had a chance to ask them to leave it at the warehouse for me to pickup myself Friday. I was surprised they were not even running a half day on Saturday for those last minute Christmas shipments. Just wasn't the same Christmas experience this year because of UPS.
I've caught UPS doing that on several occassions too, the driver takes the time to fill out the "sorry we missed you" note but won't bother bringing the package OR ringing the bell. Twice I caught the same driver doing the exact same thing, I was literally watching out the window for the truck and saw it coming he ran up and stuck the note on the door and ran off. I opened the door and he stopped dead and looked like guilty of being caught red handed, I asked him why he didn't knock and he said "I didn't think you were home". I told him "that's why you're supposed to knock, assumption is the mother of all f**kups, don't assume". He went and got my package, I took my time putting it down and signing his little electronic log book. The second time I caught him a week later doing the same thing, this time he bolted into his truck and I bolted after him yelling the whole time. He finally looked at me with annoyance at getting caught while he was trying to take off. This time I chewed his a$$ out, got his name and called UPS. Of course they never called me back, the CS rep apologized on the phone but that was it. That's why I avoid using UPS at all costs.
#28
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Posted Dec 27, 2005 - 2:37 pm
#29
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Posted Dec 27, 2005 - 2:43 pm
#30
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Posted Dec 28, 2005 - 8:23 am
I've caught UPS doing that on several occassions too, the driver takes the time to fill out the "sorry we missed you" note but won't bother bringing the package OR ringing the bell. Twice I caught the same driver doing the exact same thing, I was literally watching out the window for the truck and saw it coming he ran up and stuck the note on the door and ran off. I opened the door and he stopped dead and looked like guilty of being caught red handed, I asked him why he didn't knock and he said "I didn't think you were home". I told him "that's why you're supposed to knock, assumption is the mother of all f**kups, don't assume". He went and got my package, I took my time putting it down and signing his little electronic log book. The second time I caught him a week later doing the same thing, this time he bolted into his truck and I bolted after him yelling the whole time. He finally looked at me with annoyance at getting caught while he was trying to take off. This time I chewed his a$$ out, got his name and called UPS. Of course they never called me back, the CS rep apologized on the phone but that was it. That's why I avoid using UPS at all costs.
At least I am not alone. It pisses me off that they operate this way. I can see not wanting to carry a heavy package to each door to find out the person is not home, but they should at the minimum go up to the door, knock, wait 60 seconds and if someone answers go back to the truck and get the darn package. Pre-filling out those notices is just plain lazy. I've complained at least a half dozen times to UPS customer service, but they evidently don't pass down my complaint to the local office.
My dad shipped out 3-day select for our Christmas presents on 12/19. Here is is 12/28 and I still don't have our Christmas presents. I wasted yesterday's lunch hour driving half an hour to the UPS facility to find out UPS loaded my packages on the truck even though I ordered last Friday to hold it for customer pickup. I had a slip for the 2nd delivery attempt on my door yesterday, so I called at 6pm and asked them to please hold the frigging packages for me to pickup today. The UPS rep named Sula (I got her name) guaranteed it would be held for pickup until 1/4/06. I tracked it this morning and the packages are on the truck AGAIN. I just raised hell with UPS and someone from the local facility finally called me back and is attempting to get the driver to meet me somewhere on my lunch hour to give me my packages. Someone should not go through this much trouble to get their damn Christmas packages. I didn't intend to waste another lunch hour today doing the same thing.
Here's my tracking info:
Package Progress:
Dec 28, 2005
12:41 A.M.
OUT FOR DELIVERY
Dec 27, 2005
1:44 P.M.
-------------------------
THE RECEIVER WAS NOT AVAILABLE TO SIGN ON THE 2ND DELIVERY ATTEMPT. A 3RD DELIVERY ATTEMPT WILL BE MADE
Dec 23, 2005
7:37 P.M.
A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED;AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS
2:36 P.M.
THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE
5:58 A.M.
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OUT FOR DELIVERY
Dec 22, 2005
11:29 P.M.
-------------------------
DEPARTURE SCAN
Dec 19, 2005
11:27 P.M.
ORIGIN SCAN
6:37 P.M.
BILLING INFORMATION RECEIVED
1:34 P.M.
As I was writing this UPS called again and wants me to drive all the way home (20 minute drive from work) to meet the UPS driver with my packages. I hope they don't screw this up too.
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