Bad Customer Service

[ebony0421]

Does anyone have an email address for customer service for CC? I had a manager be so rude to me on Sunday.

[mghtymth27]

this link should take you to the email link for CC

 

http://www.circuitcity.com/cs_customer_email.jsp?c=1

[ebony0421]

Thank you.

[RossMAN]

Make sure to include the date/time of the incident, managers name and the store #

[mistral]

This is a good site too. Alot of people get results with this site.

What you do is write a letter of what happened. Make sure to get all the names of people that you've delt with. Get the address of the store (another words cover your basis) The letter is then sent to the companys and it is taken care of. It also helps that alot of customers use the site to praise and complain.

http://www.planetfeedback.com/

 

Linda

[susiestar]

Planet feedback is one of the BEST ways to give feedback. I used to work for the call center at the company that did Planet Feedback. It is truly amazing the difference between a complaint to a company like circuit city from a customer individually and from Planet Feedback. The people at Planet Feedback are pretty active on your part. (And I don't have great things to say about some of their other lines - like jewelry!)

 

Susie

[motherof1]

Didn't know about planet feed back. Thanks!

[stillw8n4aqt]

thanks so much for this site.. now maybe my complaints will be acknowledged!

[Guest all2tired]

Wish I would have known about Planet Feedback when Eckerd's was listing my phone number on their prescription labels and refused to fix it. They fixed it after I started taking the customers info and they showed up for the Rx and there was none there plus I was telling them we no longer accepted their ins and they should go to CVS and then I'd give them that phone number.

[Mike]

You will get more results if you talk with the managers store manager or district manager. An email will probably get you a pre-typed response with an attached coupon that you could probably get here anyways.

[BigBob]

You will get more results if you talk with the managers store manager or district manager. An email will probably get you a pre-typed response with an attached coupon that you could probably get here anyways.

Cheaparse is on the right track, IMHO. I would not bother with mid-level managers in the corporate chain, however. They will most likely 'blow you off' with a form letter and hope you don't escalate your complaint to their boss.

 

I have found it to be most effective to look up the company's President or CEO and then address a letter to that office. Keep it short, factual with dates/times/names, and unemotional as to what happened. Offer to discuss the matter via telephone if they need additional facts. Everytime I have gone this route I have received calls and/or follow-up letters telling me what they did about the problem.

 

Good luck. There's nothing that makes me more angry than rude customer service -- especially from a store manager.