bfaddict1977 Posted September 30, 2011 Share Posted September 30, 2011 I am having a huge issue with Amazon.com returns and wanted some advice. My dad purchased a set of Harry Potter books for my daughter that cost $50. We already have them though so he told me to go ahead and return them for merchandise credit, which I called amazon and they approved. Shipped the books back, as they were recieved, same box and everything and instead of a $50 credit they gave me HALF! No reason why. Just half. Is amazon always this cheap and terrible for returns? I expected a $50 credit. I am getting nowhere with them. Please help. THanks. Link to comment Share on other sites More sharing options...
tinkrbel Posted September 30, 2011 Share Posted September 30, 2011 hmmm...I'm not sure why half the credit, they usually give you the price paid and deduct shipping costs unless it was their/seller fault. Link to comment Share on other sites More sharing options...
bfaddict1977 Posted September 30, 2011 Author Share Posted September 30, 2011 Actually I spoke with a manager and she said it was a restocking fee error so they're going ahead and crediting me the difference. Thanks though! At least they are nice to work with because I plan on buying a lot this holiday:) Link to comment Share on other sites More sharing options...
tinkrbel Posted September 30, 2011 Share Posted September 30, 2011 At least they are nice to work with because I plan on buying a lot this holiday:)this has been a huge bonus for me. Their prices are fabulous, especially adding no taxes, and then if anything does go wrong their super helpful to put it right. I called once since I'd preordered a movie and they put it cheaper week of release which didn't fall under pre-order price guarantee and they adjusted without hassle. Link to comment Share on other sites More sharing options...
SuggaD Posted September 30, 2011 Share Posted September 30, 2011 I love amazon customer service. I've never had a problem. Just last week the mailman lost my packages (misdelivered) and they immediately sent a replacement that I received the next day, no questions asked. Link to comment Share on other sites More sharing options...
bfaddict1977 Posted September 30, 2011 Author Share Posted September 30, 2011 actually i spoke too soon. they refunded my dads cc but it was a gift for dd and i cannot get the credit back and they're the ones who screwed up. so my dad gets refunded $25 and we're out $25 for dds gift. i cant ask my dad for his cc to purchase a $25 gc. sigh! They cant override their computers. Link to comment Share on other sites More sharing options...
tinkrbel Posted September 30, 2011 Share Posted September 30, 2011 your dad can get you an amazon gc directly to your email though Link to comment Share on other sites More sharing options...
AndreaInNC Posted September 30, 2011 Share Posted September 30, 2011 just a note to say ... we love buying Amazon returns. That's how DD20 bought her ITouch. Link to comment Share on other sites More sharing options...
mysschevous Posted October 2, 2011 Share Posted October 2, 2011 I bought a Garmin GPS through amazon.com a couple of weeks before father's day for my father in law. About 60 days later (after the return period), it wasn't charging correctly. It was not purchased through amazon.com but through a marketplace vendor. Amazon went above and beyond. They sent me a shipping label, refunded in FULL the price paid and the shipping, and then told me to order another one if I wanted. The new one was $20 LESS than what I paid when I ordered it! Another time, I ordered my son a bicycle. They shipped it to me, but the box was badly damaged when it arrived, and sadly, so was the frame. I called amazon and explained the situation, and that I needed to buy the bike from ToysRUs because it was a gift. I asked them if they could send me another box. They credited me the entire amount and told me not to bother shipping it back. I LOVE AMAZON service! :) Link to comment Share on other sites More sharing options...
bfaddict1977 Posted October 2, 2011 Author Share Posted October 2, 2011 I must update and say that they came through for me:) They credited me on my dad's cc and gave me a $25 credit so sorry I complained:) I do love amazon too. This was just frustrating and I'm angry at the person who made the mistake of charging a $25 restock fee for books when they never should have charged any but amazon did rectify it. Link to comment Share on other sites More sharing options...
peppysfireball Posted October 3, 2011 Share Posted October 3, 2011 they are very good about their service. SOmeone over on kindle was upset because they wanted to return theirs and it ws a gift. The refund always goes bck to the cc that bought it. They finally agreed to give a gift card to the person so they could buy a different model kindle. Link to comment Share on other sites More sharing options...
Turtle Mommy Posted October 18, 2011 Share Posted October 18, 2011 I am glad it worked out! Link to comment Share on other sites More sharing options...
mom2monkiesx3 Posted October 18, 2011 Share Posted October 18, 2011 they sent me a new kindle no questions asked, since I have a smiley box on my doorstep everyday almost I have called alot and I have never been let down! Link to comment Share on other sites More sharing options...
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