Dylansmommy

I have a Dyson Animal DC07, and I love it. I've had it for 3 years and still works as good as the day I took it out of the box. That being said, I've had to replace the hose twice. I do use it everyday, but for a $500 vacuum the hose shouldn't tear! If you are close to your warranty ending, I recommend getting a replacement hose sent to you before you have to buy one on ebay! I still recommend the Dyson, however.

Amazon has excellent customer service and no hassle return policy. I preordered an Elmo Live for DS an returned it because I found it cheaper at Walmart. Just log into your Amazon account and and click the order you want to return. You'll have to print out the return label and mail it back to them. Depending on the reason that you choose why the product is being returned will determine if you will be charged shipping. You may want to inquire (call or send them email) to ask about shipping charges since you received free shipping. There may also be a FAQ section on Amazon's website that may also answer that question. Hope this helps and good luck!