AMEN! I worked in CS for years. There are people who walked in the door crabbing. Literally. I too, have had things thrown at me, been yelled at, expected to do someones shopping for them, explain the difference in toilet paper to people. How the hell am I supposed to know? I haven't used every toilet paper on the shelf and we aren't trained in the differences in products. When I couldn't answer them though, you would have thought I had committed a heinous crime. I have been called a c*** repeatedly. Like 15 - 20 times by a man I told to leave because every time he came in he stole stuff. I got yelled at because the price of laundry soap was more expensive this week than last week. I have been called a stupid f****** b**** because a woman in my line had 10 WIC checks, I was the only cashier on duty, the line was backing way up, my manager ignored my calls for help over the PA system for 10 - 15 minutes. When he finally arrived he screamed at me in front of everyone for calling him. Now lets talk about these people You Pay so I can earn my paycheck. The law states (or it did then where I lived) that they only have to give full time employees benefits. You must work 40 hours per week for four consecutive weeks to be considered full time. So, I was scheduled 40 hours for 3 weeks. The 4th week I was scheduled 39.5 hours. I always came in to work when they were in a jam. Then when I was so sick I couldn't get out of bed I called in. Well, I was written up because when they called me back to tell me I had to come in, because no one would come in to work, I didn't answer the phone. The people that you pay That Pay My Pay Check didn't bother to tell us of sales and promotions and other things we needed to know to help customers. They would change things on the registers and not tell us, they would do price changes early, oh it never ended. So you are screaming at me for crap I had no control over. To the person who said CS reps are paid to be professional. Are you kidding me? I too was in management for years. I have a strong work ethic as I was raised with people that owned many, many of their own businesses. Min. wage without benefits is not Professional Pay. I didn't tolerate nonsense from my employees but I certainly understood and stood up for my employees because I know how obnoxious customers are., You are one single person. Next time your royal Prince or Princess butt starts to clench because you aren't treated as royalty, remember all that I typed. Remember that the employee that you are dealing with goes through all of that at least 2 times per 4 hour shift, every single shift. Unclench and have some compassion. Remember, you are not the beginning and end in this persons life. Give them a break. Realize and consider, just maybe, they have been treated like garbage all day and are just as deserving of some slack as your royal butt is. Think before you say "Get another job if it's so bad." That's ignorant. It isn't that simple for everyone. Educate yourself about the reality of our economy before you make statements like that. FYI. I don't do customer service jobs anymore because the pay is garbage. I am sick of holding your hand throughout the store to help you shop for things you buy every week. I don't care if you found everything you need. I don't care if you ever come back. I don't care if you have a nice day. In fact...............Go take a flying leap.
