
Now this is just rude!!!
#1
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Posted Dec 15, 2007 - 1:09 am
#2
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Posted Dec 15, 2007 - 3:27 am
#3
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Posted Dec 15, 2007 - 3:51 am

#4
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Posted Dec 15, 2007 - 5:44 am


#5
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Posted Dec 15, 2007 - 6:04 am
#6
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Posted Dec 15, 2007 - 7:13 am
#7
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Posted Dec 15, 2007 - 7:44 am
#8
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Posted Dec 15, 2007 - 7:53 am
Um... It's not like she was saying the "God! These 'freekin' people want everything! It's rediculous!" thing directly to you. It's called venting. Obviously you didn't understand her and she clearly didn't understand you. And you posting this thread is YOUR vent.
I'm sorry but I've worked in retail and I've heard people complain about everything. I don't see the big deal in what "happened" to you. *shrugs*
Costumer service is there to answer questions.... it is their JOB. She should not have been so exasperated with having to actually preform it. I think it is reasonable to want to be treated with some sort of respect. They should not act like you are inconveniencing them. I have worked costumer service too. Yes there are frustrating days, but still it was my JOB. I would have never thought to react in such a manner.

#9
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Posted Dec 15, 2007 - 8:15 am
Costumer service is there to answer questions.... it is their JOB. She should not have been so exasperated with having to actually preform it. I think it is reasonable to want to be treated with some sort of respect. They should not act like you are inconveniencing them. I have worked costumer service too. Yes there are frustrating days, but still it was my JOB. I would have never thought to react in such a manner.
The problem is we tend to accept mediocrity in service and rude employees have become the norm.
I don't see anywhere in the OP's post that suggests the employee was not doing their job. All I see is that there was some miscommunication and a simple "bye". If THAT'S bad customer service, then I guess retail employees are actually supposed to hold their customers' hands and bow down to them. As for the reaction at the end from the employee, like I said, it wasn't said directly to the OP so I don't see how that was rude. We've all had bad days at work and have had to deal with crappy people and that's why we vent to our coworkers about it which was exactly what the employee was doing.
Maybe it isn't bad customer service but an unrealistic high expectation??
#10
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Posted Dec 15, 2007 - 8:31 am
#11
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Posted Dec 15, 2007 - 9:00 am
#12
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Posted Dec 15, 2007 - 9:49 am
~~~~~~~~~~~~~~~~~~~~~~~~~
Em
#13
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Posted Dec 15, 2007 - 10:02 am
Having worked over 15 years in Customer Service and in Manager capacity.. I can assure you that making comments after hanging up the phone to other employees is not acceptable. Its a toxic enivornment and is something that in most places you can be held accountable for.
I understand the season is busy adn they get calls, but it IS THEIR JOB to provide courteous and professional information to their guests/customers at all times. If they do not know a promotion they should find out. If they dont let you get a word in edgewise then they are not doing their job.
As far as the PP who said we are expecting people to hold our hands.. Are you joking.. it proves that people expect to be paid for doing nothing and not being helpful under the guise that it isnt par tof their job! PLEASE!
Id have been on the phone to corporate right away as well.
Amen!!!


#14
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Posted Dec 15, 2007 - 10:34 am
Having worked over 15 years in Customer Service and in Manager capacity.. I can assure you that making comments after hanging up the phone to other employees is not acceptable. Its a toxic enivornment and is something that in most places you can be held accountable for.
I understand the season is busy adn they get calls, but it IS THEIR JOB to provide courteous and professional information to their guests/customers at all times. If they do not know a promotion they should find out. If they dont let you get a word in edgewise then they are not doing their job.
As far as the PP who said we are expecting people to hold our hands.. Are you joking.. it proves that people expect to be paid for doing nothing and not being helpful under the guise that it isnt par tof their job! PLEASE!
Id have been on the phone to corporate right away as well.
First of all, obviously it's not OK to make "rude" comments when other customers are around but (a) who's to say that they were customers around in the first place and (

Second, as a manager, you obviously didn't encounter the customers who expected employees to hold their hands. There have been numerous occassions where I've been asked to show customers where every single thing on their list is located in the store because they're too lazy to read the signs and look for themselves. I've had people yell at me because I don't know every single detail about a stupid toaster. I've had people get angry at me because they asked me for my advice on certain products and they didn't like my answers.
Maybe where you worked you didn't have the pleasure of meeting these customers but employees that work in stores like Target, Walmart, and Toys R Us witness these customers daily.
If the OP wants to call corporate, go ahead. I can almost guarantee you that the store manager will be notified of the situation, and he'll/she'll laugh it off and do absolutely nothing about it. My friend works at the customer service desk at Target and she gets numerous complaints about certain employees who have given "bad" customer service. You know what happens? Absolutely nothing. People like to complain about EVERYTHING, don't they?
#15
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Posted Dec 15, 2007 - 11:20 am
#16
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Posted Dec 15, 2007 - 12:26 pm
#17
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Posted Dec 15, 2007 - 12:32 pm
First of all, obviously it's not OK to make "rude" comments when other customers are around but (a) who's to say that they were customers around in the first place and (
if it wasn't said loud enough so customers could hear, what does it matter? I worked in a store that prides itself on customer service and I've seen managers talk about customers to each other all the time. As long as other customers don't hear, it's not a problem.
Second, as a manager, you obviously didn't encounter the customers who expected employees to hold their hands. There have been numerous occassions where I've been asked to show customers where every single thing on their list is located in the store because they're too lazy to read the signs and look for themselves. I've had people yell at me because I don't know every single detail about a stupid toaster. I've had people get angry at me because they asked me for my advice on certain products and they didn't like my answers.
Maybe where you worked you didn't have the pleasure of meeting these customers but employees that work in stores like Target, Walmart, and Toys R Us witness these customers daily.
If the OP wants to call corporate, go ahead. I can almost guarantee you that the store manager will be notified of the situation, and he'll/she'll laugh it off and do absolutely nothing about it. My friend works at the customer service desk at Target and she gets numerous complaints about certain employees who have given "bad" customer service. You know what happens? Absolutely nothing. People like to complain about EVERYTHING, don't they?
Which is exactly why crappy service in stores continues.....
Your post just makes me think "wow'....maybe sales clerks that can not handle dealing with people have the wrong jobs. Washing dishes in a kitchen somewhere is probably a better fit for their personality.
#18
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Posted Dec 15, 2007 - 1:21 pm
I don't see anywhere in the OP's post that suggests the employee was not doing their job. All I see is that there was some miscommunication and a simple "bye". If THAT'S bad customer service, then I guess retail employees are actually supposed to hold their customers' hands and bow down to them. As for the reaction at the end from the employee, like I said, it wasn't said directly to the OP so I don't see how that was rude. We've all had bad days at work and have had to deal with crappy people and that's why we vent to our coworkers about it which was exactly what the employee was doing.
Maybe it isn't bad customer service but an unrealistic high expectation??
So it's EVER acceptable to use the "F" word in a CHILDREN'S TOY STORE where a child could have heard it? It was rude and completely ignorant and the person should be fired! Venting to coworkers should be done in a break room or after work NEVER EVER while an employee is working! And guess what, if part of your job is to answer phones in a store, you are going to get phone calls that annoy you especially at this time of year, and if you can't deal and with it and be polite then you shouldn't be answering the phone!
#19
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Posted Dec 15, 2007 - 3:41 pm
#20
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Posted Dec 15, 2007 - 7:59 pm
While I can see the valid points of all sides of this arguement I would like to point out 1 small thing. It seems that people here are always posting that TRU has bad customer service be it in store or online or when you call corporate, (remember the fiasco with the 12 deals of Christmas last year?). So why even bother shopping there when it is common knowledge that they are not only overpriced but their employees have the tendancy to be rude and uneducated about promotions and customer service?
One other thing, while the employee's choice of language was indeed unacceptable if she was on the sales floor where she could be heard by others the fact that she is not aware of a promotion? Gimme a break! TRU currently has how many different sales running right now? and the employees are expected to memorize everyone of them? I too have worked retail , (plus in-store unadvertised specials), and in a large store there is no way that you can keep track of every single promotion. Remember everything while attending to the needs of the customers in front of you, ringing people up, watching out for shoplifters, answering the phones, answering the questions of people who have no clue about what they buying, and on top of that you are suppossed to know about every product you sell and what is compatible with what, etc... its not an easy job even for the most people friendly person.
Thank you. I think people forget that retail workers are underpaid and overworked. Seems people think that retail workers are robots, not humans. You can only take so much crap from people before it starts to show. It's impossible for any human being to provide the best customer service possible when customers are continuously being rude.
And rennakay-I used to work at Target but I haven't for quite a few months. I'm not sure when the sales are anymore.
#21
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Posted Dec 15, 2007 - 9:49 pm
#22
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Posted Dec 16, 2007 - 6:11 am
Thank you. I think people forget that retail workers are underpaid and overworked. .
Aren't most people?
#23
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Posted Dec 16, 2007 - 6:46 am
Aren't most people?
Minimum wage isn't a fair amount to pay folks that work in retail for all the crap they have to deal with. I don't think getting paid $13 an hour to work in a cubicle where you have the ability to shop on the internet is all that horrible. Sorry.
4gr8girls-You don't cuss IN FRONT of your kids. Like I said, who's to say that there were any customers around when the employee mentioned above made that comment.
#24
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Posted Dec 16, 2007 - 7:06 am
#25
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Posted Dec 16, 2007 - 8:14 am


#26
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Posted Dec 16, 2007 - 8:45 am
Thank you. I think people forget that retail workers are underpaid and overworked. Seems people think that retail workers are robots, not humans. You can only take so much crap from people before it starts to show. It's impossible for any human being to provide the best customer service possible when customers are continuously being rude.
And rennakay-I used to work at Target but I haven't for quite a few months. I'm not sure when the sales are anymore.
Your welcome. I guess that you and I are the only human beings here, which is why I CHOOSE not to be in the customer service field anymore. Most customers are more rude or ignorant than any employee that I have ever met.
#27
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Posted Dec 16, 2007 - 9:29 am
#28
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Posted Dec 16, 2007 - 9:39 am

#29
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Posted Dec 16, 2007 - 9:57 am
Your welcome. I guess that you and I are the only human beings here, which is why I CHOOSE not to be in the customer service field anymore. Most customers are more rude or ignorant than any employee that I have ever met.
AMEN!
I worked in CS for years. There are people who walked in the door crabbing. Literally. I too, have had things thrown at me, been yelled at, expected to do someones shopping for them, explain the difference in toilet paper to people. How the hell am I supposed to know? I haven't used every toilet paper on the shelf and we aren't trained in the differences in products. When I couldn't answer them though, you would have thought I had committed a heinous crime. I have been called a c*** repeatedly. Like 15 - 20 times by a man I told to leave because every time he came in he stole stuff. I got yelled at because the price of laundry soap was more expensive this week than last week. I have been called a stupid f****** b**** because a woman in my line had 10 WIC checks, I was the only cashier on duty, the line was backing way up, my manager ignored my calls for help over the PA system for 10 - 15 minutes. When he finally arrived he screamed at me in front of everyone for calling him.
Now lets talk about these people You Pay so I can earn my paycheck. The law states (or it did then where I lived) that they only have to give full time employees benefits. You must work 40 hours per week for four consecutive weeks to be considered full time. So, I was scheduled 40 hours for 3 weeks. The 4th week I was scheduled 39.5 hours. I always came in to work when they were in a jam. Then when I was so sick I couldn't get out of bed I called in. Well, I was written up because when they called me back to tell me I had to come in, because no one would come in to work, I didn't answer the phone. The people that you pay That Pay My Pay Check didn't bother to tell us of sales and promotions and other things we needed to know to help customers. They would change things on the registers and not tell us, they would do price changes early, oh it never ended. So you are screaming at me for crap I had no control over.
To the person who said CS reps are paid to be professional. Are you kidding me? I too was in management for years. I have a strong work ethic as I was raised with people that owned many, many of their own businesses. Min. wage without benefits is not Professional Pay. I didn't tolerate nonsense from my employees but I certainly understood and stood up for my employees because I know how obnoxious customers are.,
You are one single person. Next time your royal Prince or Princess butt starts to clench because you aren't treated as royalty, remember all that I typed. Remember that the employee that you are dealing with goes through all of that at least 2 times per 4 hour shift, every single shift. Unclench and have some compassion. Remember, you are not the beginning and end in this persons life. Give them a break. Realize and consider, just maybe, they have been treated like garbage all day and are just as deserving of some slack as your royal butt is.
Think before you say "Get another job if it's so bad." That's ignorant. It isn't that simple for everyone. Educate yourself about the reality of our economy before you make statements like that.
FYI. I don't do customer service jobs anymore because the pay is garbage. I am sick of holding your hand throughout the store to help you shop for things you buy every week. I don't care if you found everything you need. I don't care if you ever come back. I don't care if you have a nice day. In fact...............Go take a flying leap.

#30
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Posted Dec 16, 2007 - 10:35 am
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