Once again impressed

[mom2maddynsky27]

I got to Toys R Us at 6 am this morning. I was 6th in line for a Wii. I got one and am so excited. But I am sooo impressed by the way my store handled things this morning. The manager came out at about 6:45 am (8 am opening) with papers. One the papers was a list of things wii console, acessories, and games. The started handing out the papers to those of us in line. Told us the paper was our ticket for the wii. Asked us to write our name at the top and to check off the items that wanted. They also took time to explain the games, acessories, warrenties, or answer any questions we had. They then took the papers back, went inside and gathered everything together. So all our stuff was together and waiting behind the countner (with your name on it) when they opened. If you wanted something not on the list you could grab it before you went to the check out. I was very impressed with their system of doing things today and also on black friday. Toys R Us gets an A in my book and gained a loyal costumer. :)

[alimfp]

Wow. I am glad it was handled so well. After my experience (not even trying to get anything), I'm unsure if I'll ever go back (in store anyway). :/

[conj]

Wow - that is organized! I wish more stores would operate like that!

[mom_of2boyz]

Wow that is awesome! That store deserves a thumbs up!

[jerseygurl]

Bravo TRU, if only other stores would take notice of how much customers truly appreicate good service like this!!!

[nat1jen]

The store manager must really be on the ball. It makes you want to shop there again, doesn't it? Don't you wish every TRU store could be this organized? I won't even go in our store anymore. They are all clueless.

[americana]

Sounds like a great experience! Much different than the mad dash for Furby's back in the day. Wow that just dated me didn't it? :)

[shopping mom]

I think you should call corporate and praise this particular manager. Not all TRU's have people who are so organized. Glad you got a Wii too!!!

[christib327]

Wow! I'm impressed too! I'm sure it was less stressful on the staff that way too. If only all stores thought this way.

[Fishboysmom]

I think you should call corporate and praise this particular manager. Not all TRU's have people who are so organized. Glad you got a Wii too!!!

I was going to suggest this too. Sometimes we forget to give credit where credit is due.

[katiesmommy01]

I was going to suggest this too. Sometimes we forget to give credit where credit is due.

I agree, definately call and commend this manager...when I tried to get a wii at our TRU the lady actually laughed in my face! Makes me want to go shop at YOUR TRU

[mom2maddynsky27]

I tried to call last night...but did not get through. so i emailed them instead. hopefully someone gets it and they get some praise.