Jasonlh1 Posted November 23, 2007 Share Posted November 23, 2007 Got to BB 4:30PM. Got a Sony Viao. I also wanted a Toshiba. I got a Toshiba with Geek Squad AVS package. Total was $369.99. I tried to go back later and return the Geek Squad upgrade and CSR said NO! I would have to return the laptop completely. I told him that if I could not get money back for GS, I would wait until 1/31/2008 to return the unit for a full refund. I even told him that I would store the unit unopened in my hot and humid garage for two months! He said that BB will return the item to Manufactuer and BB would get a full credit! How do I get around this? Link to comment Share on other sites More sharing options...
mysticmage Posted November 24, 2007 Share Posted November 24, 2007 I'd suggest talking to a manager, that is the best way to go. Link to comment Share on other sites More sharing options...
rae662000 Posted November 24, 2007 Share Posted November 24, 2007 This is why I don't really care for BB. Their customer service is so hit or miss. Depends on the manager you get that day. UGHHHHH! Link to comment Share on other sites More sharing options...
KhakiBoy Posted November 24, 2007 Share Posted November 24, 2007 Well, if you waited until 1/31/2008 to return everything then you'd really be out of luck, as laptops have a 14 day return period. So with their holiday return policy, you'd have 14 days from Christmas. I'd suggest you keep trying. One CSR will say no, but another might say yes. But it will likely be a difficult fight, as GS services are high profit sales. They're not going to want to lose their profit margin. There's almost no profit from the actual computer. It's the services and accessories where they make their money. Link to comment Share on other sites More sharing options...
devious9191 Posted November 24, 2007 Share Posted November 24, 2007 Pretty sure that in a package deal you can't return one piece of the package for retail price to make a better deal on the rest. I'd say you're probably SOL.. Link to comment Share on other sites More sharing options...
ean1879 Posted November 25, 2007 Share Posted November 25, 2007 Got to BB 4:30PM. Got a Sony Viao. I also wanted a Toshiba. I got a Toshiba with Geek Squad AVS package. Total was $369.99. I tried to go back later and return the Geek Squad upgrade and CSR said NO! I would have to return the laptop completely. I told him that if I could not get money back for GS, I would wait until 1/31/2008 to return the unit for a full refund. I even told him that I would store the unit unopened in my hot and humid garage for two months! He said that BB will return the item to Manufactuer and BB would get a full credit! How do I get around this?What good would it do for you to claim you'll store it in your garage. Did you think the associate was going to say "ok, well, then you can return it. I really don't want you to return the laptop after storing it in your 'hot and humid' garage". I think it's hilarious that the associate called you out on it. Link to comment Share on other sites More sharing options...
kitm9891 Posted November 26, 2007 Share Posted November 26, 2007 Pretty sure that in a package deal you can't return one piece of the package for retail price to make a better deal on the rest. I'd say you're probably SOL..This is the truth, not sure how people think they can return unwanted portions of a package. I couldnt go and buy a PS3 that comes with free movies only to return the movies to the store, it doesnt work that way. Now if I wanted to take them to Walmart and return them after Christmas without a receipt then I could but unfortunatly a GS service isnt a physical item obviously. Link to comment Share on other sites More sharing options...
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