annabell2007 Posted October 12, 2009 Share Posted October 12, 2009 I just received an email notification from Toys R Us that they could not fulfill the Pre-Order Bakugan set that my son wanted for Christmas. I am so furious with them for doing this. Has anyone else received a similar notification. I have to say this is not a way to keep a customer this holiday season. I spend a lot of money on my kids and will bring my business to other retailers. I would never get this kind of service from Amazon. :g_liar::g_liar::gdboxer::gdyelling: Link to comment Share on other sites More sharing options...
clevelandrocksandrolls Posted October 12, 2009 Share Posted October 12, 2009 I wonder how many gottadealers will be getting similar notices about zhu zhu preorders. Link to comment Share on other sites More sharing options...
DramaQueenLucy Posted October 12, 2009 Share Posted October 12, 2009 I am looking for the one that is 5 Bakugan that create a big one? Does anyone know what it is called? Link to comment Share on other sites More sharing options...
annabell2007 Posted October 12, 2009 Author Share Posted October 12, 2009 Here's the response I got back from ToysR Us. My business will go else where this holiday season. Walmart and Amazon are a much better option and better customer service. I've just reviewed our stock level of the Bakugan Battle Brawlers New Vestroia Maxus Helios 7-in-1, and unfortunately it has been depleted at this time. I want to sincerely apologize for any inconvenience that this may have caused, and I wish to offer you 10% off on any future order with Toys "R" Us.com or Babies "R" Us.com. Just be sure to reference your original order number when calling to place your new order - my notes will be entered there. Since Bakugan Battle Brawlers New Vestroia Maxus Helios 7-in-1 has been cancelled from your order, you have not been charged for it. We only charge for items once they have shipped from our fulfillment center. Our product availability is continuously being updated on the website, so you may also wish to periodically check online as products are updated as soon as they become available. Another great option would be to check your local "R" Us store. Since the stores often carry alternate or additional merchandise, they may still have a few Bakugan Battle Brawlers New Vestroia Maxus Helios 7-in-1 left on the shelf! I've included the link below to help you findthe store nearest you! http://www5.toysrus.com/store/ Thank you again for contacting RUs.com. We value your business and lookforward to serving you in the future! Link to comment Share on other sites More sharing options...
clevelandrocksandrolls Posted October 12, 2009 Share Posted October 12, 2009 I'm so sorry to hear this. Frustrating way to start off the holiday shopping. Link to comment Share on other sites More sharing options...
KBsDarling Posted October 12, 2009 Share Posted October 12, 2009 When i talked to TRU in early Sept about pre orders for zhu zhu and was told they will not guarantee for Christmas....well i knew it was gonna be a bad TRU year...Sorry you got canceled Link to comment Share on other sites More sharing options...
deanabrown Posted October 12, 2009 Share Posted October 12, 2009 I'm sorry to hear your pre-order was canceled. Maybe it is a blessing in disguise and you will find a better deal somewhere else. At least it happened early and you have time to seek out other options. Good Luck. Link to comment Share on other sites More sharing options...
ratlenhum Posted October 12, 2009 Share Posted October 12, 2009 go to the product page and put in your zip code to see if a store near you has it in stock. Half the stores in my area have it in stock Link to comment Share on other sites More sharing options...
DramaQueenLucy Posted October 12, 2009 Share Posted October 12, 2009 There isn't one in my area that has it and I need Vestroia Maxus Helios and Maxus Drago....sheesh Link to comment Share on other sites More sharing options...
KrisinTn Posted October 12, 2009 Share Posted October 12, 2009 Sorry that your preorder got cancelled. The same thing happened to me with Target on a preorder for Zhu Zhu pets... It stinks when you think you have something taken care of and then they cancel your order... Link to comment Share on other sites More sharing options...
ellen zachariia Posted October 12, 2009 Share Posted October 12, 2009 Check wal-mart for the 7 in 1 bakugan. I saw some yesterday. If your wal-mart is like mine they will be on the bottom shelf in the bakugan area. Unfortunaly I ws with my DS and could not pick up one because he already asked Santa. Check Gamestop or Gamesstop on line for the game. Link to comment Share on other sites More sharing options...
annabell2007 Posted October 13, 2009 Author Share Posted October 13, 2009 Thanks everyone for the kind words of support. I searched Northern CA and found only 1 store with stock (4 hours from my house). CA is very big :-). Had a good conversation with the store manager about getting the item to me and he was very understanding. They showed it in stock but when he did the physical inventory... MIA. Hopefully, a one is found soon. He said he would call me back in a week. :holiday16 Link to comment Share on other sites More sharing options...
krissy077 Posted October 13, 2009 Share Posted October 13, 2009 my walmart had tons of them last night! Link to comment Share on other sites More sharing options...
AndreaInNC Posted October 13, 2009 Share Posted October 13, 2009 I'm sorry that happened to you .. but at least they were honest with you and didn't leave you hanging. Hopefully you will be able to find what you need before Christmas. Link to comment Share on other sites More sharing options...
stacya Posted October 16, 2009 Share Posted October 16, 2009 I saw the red one (is it Drago? My son is just starting to get into these, and it looked neat, so I got it...I know less than nothing about any of them) at WM today...and I ordered it at TRU.com, and as far as I know, it will be here tomorrow...I know the other one was OOS on their site, and I haven't seen it elsewhere...oh, and the red one was only $34 at WM, as opposed to $39.xx online at TRU... Link to comment Share on other sites More sharing options...
annabell2007 Posted October 16, 2009 Author Share Posted October 16, 2009 Yeah!!! I visited my local WM and found the 7-1 (RED) everyone was talking about and it was $5 cheaper. Thanks for all the GD community for your help. Cheers. :):):) Link to comment Share on other sites More sharing options...
annabell2007 Posted October 16, 2009 Author Share Posted October 16, 2009 TRU customer service called me this morning and they where able to locate me their exclusive 7-1 Maxus Helios. Since I finally received resolution, I would like to acknowledge that the Corporate Guest Services was very willing to help. However, it shouldn't take their Corporate Guest Services to make a customer happy. Link to comment Share on other sites More sharing options...
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