close to the same thing happen to me. I got a masage chair with purchase of a tv 999. or higher online only deal. Picked up the tv and later had a problem with the sound took it back and when they returned it and i got charged $399.00 for the chair. They had hell tring to get it right and on top of it the tv was $50.00 cheaper too. I will not shop BB online again told them to remove me from their e-mail ads.