I had a crazy time with one of mine where i had a return which was picked up by the office max courier service, which I guess is common. But there was a UPS pickup generated for ups to come by and pick that package up. That package was already taken the day before bt courier service. Luckily for ups, we had a package delivered by fedex that morning so they just took that. Took me a week of trying to track it down but it got returned to office max and they were wondering why they got a Verizon pkg getting returned to them. Ugh, what a mess. Should i pursue any action against that courier service for taking a package they obviously weren't authorized to?