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Official Kohls.com Kohl's Online Coupon Code Discussion Thread


Brad

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Cannot get checked out, website acting all kinds of wacko for me :/

Same here. Kohl's.com has been very irregular this past week. Took days to receive my Kohl's Cash. They kept telling me it was sent, and resent, but after 4 days, nada. Went through all my folders, spam, trash - nothing there. It finally came through yesterday. Of course, I wanted to check out the night owl sale, so I get to the site only to find a message stating the site was down.

 Was happy to see it running this AM. I signed in, browsed the site, added stuff to my cart, go to check out and my cart was empty.

How does that happen? Then I noticed that I was no longer signed in! Are you kidding me?

Finally got everything back and hit the place order symbol and a little line of script comes up stating we cannot place your order at this time. Try again later. Now I can't even get logged in as it says  some information missing or invalid. I checked and rechecked. All good on my side. What the heck? Is anyone else having difficulties this weekend with the Kohl's site?

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Same here. Kohl's.com has been very irregular this past week. Took days to receive my Kohl's Cash. They kept telling me it was sent, and resent, but after 4 days, nada. Went through all my folders, spam, trash - nothing there. It finally came through yesterday. Of course, I wanted to check out the night owl sale, so I get to the site only to find a message stating the site was down.

 Was happy to see it running this AM. I signed in, browsed the site, added stuff to my cart, go to check out and my cart was empty.

How does that happen? Then I noticed that I was no longer signed in! Are you kidding me?

Finally got everything back and hit the place order symbol and a little line of script comes up stating we cannot place your order at this time. Try again later. Now I can't even get logged in as it says  some information missing or invalid. I checked and rechecked. All good on my side. What the heck? Is anyone else having difficulties this weekend with the Kohl's site?

I have been having very similar issues.  I am so frustrated with Kohl's right now!!!

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If you really want to order something, call the toll free # and give your order over the phone, but FYI..........

I wound up calling CS, explained what was/had been happening, then gave my order over the phone to the rep.

I used a different computer and was able to retrieve my cart from 2 days prior, but still could not check out online, but at least I could see the items in the cart as well as the prices.

Anyhow, after 30 minutes of speaking with a chatty CS Rep, giving him each item sku #, description, etc., I'd found the prices he  quoted me on several items, were higher than what I had in my cart. Of course, I had been shopping during the night owl/early bird sale hours and prices were lower. Then Kohls' system went spastic and by the time I got a hold of CS, prices went back up. Since I had my cart on the computer screen showing the lower prices, the rep was able to verify that the prices were in effect during the time I had been trying to check out, so the lower pricing was honored.

After all that, I receive my email confirmation only to find that one item I ordered was being shipped not to my address, but to another AND my cc# was incorrect!

I immediately contacted CS and this time I got a rep who had no clue. He kept putting me on hold, saying he was having phone trouble, I kept getting static, several times it sounded like we were disconnected.

I explained that I had just placed an order and that one item needed to be sent to my address, not the other as it was posted on the order confirmation. Again, after a lengthy time on the phone, he announced that it was taken care of and a new confirmation was being sent.

The new confirmation arrives and now, that one item, is totally cancelled!

I take a breath, call back yet again, and finally I'm able to clear up that issue as well as the CC# problem.

Sheesh!  An entire weekend plus over an hour spent on 3 separate phone calls to CS, and my order is finally placed correctly.

If it wasn't the last day for the 30% off, I would have said forget about it.

I had never had an issue with Kohls before. They say they are making system changes.

I just hope it doesn't take too much longer.

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