Amazon and returns: They are cancelling accounts for excessive returns!

[bettyn100]

Here's a discussion from the amazon boards in regards to returns and refusing shipment.

 

http://www.amazon.com/gp/forum/cd/discussion.html/ref=cm_cd_ef_tft_tp?ie=UTF8&cdForum=Fx20DX5GEB7TUX8&cdThread=Tx2IDH7O97MNVV7

[amyaj]

I bought a tandem bike trailer in the spring from Amazon. My son and I were riding along when the front wheel broke off. Amazon took the bike back no problem. I actually had a new bike before I even sent the old one back. It was basically no hassle or questions asked.

 

I can understand why they would institute this new policy, but they also shouldn't tell people to refuse shipment.

[conj]

retail stores will deny you return rights if you are excessive, as well... I see no reason Amazon should not have that right.

[bettyn100]

retail stores will deny you return rights if you are excessive, as well... I see no reason Amazon should not have that right.

 

 

I understand that and i agree. But they should also inform their customer service reps to refrain from telling the customers to refuse shipment. I don't think I've ever refused a shipment or returned anything to amazon.