mom2monkiesx3 Posted December 5, 2007 Share Posted December 5, 2007 Not sure where to post this, feel free to move it. But I ordered something from Officedepot.com posted on this site. It was the MP3 player for 11.99. I got it and luckily I opened it and tried it out before gifting it because it was GOOD ON WIN98 ONLY! No upgrades and I tried to just plug in the USB and see if WinXP would recognize it. I tried to take it back to the store and they couldn't take it back because it was not an item the store carried. Frustrating but OK.. It was a super clearance item and the descripton was not on the item when I ordered it. I emailed them today and they have already credited my account (for my entire order although I have written back and told them the mini fridge and personal CD player were GREAT so they might reverse those charges again!) AND they told me to KEEP the item and donate it or give it to someone!!! In the time of complaining about companies I wanted to take a second and recommend this one! WOW! And yes it probally would have cost them more for me to ship it back to them, BUT most companies would have told me to ship it back on MY DIME and refund me the difference. I was really impressed! Link to comment Share on other sites More sharing options...
splitsecond Posted December 5, 2007 Share Posted December 5, 2007 What is the item number, sku or UPC of this item? I'm still using Win98 so it would work for me. Thanks Not sure where to post this, feel free to move it. But I ordered something from Officedepot.com posted on this site. It was the MP3 player for 11.99. I got it and luckily I opened it and tried it out before gifting it because it was GOOD ON WIN98 ONLY! No upgrades and I tried to just plug in the USB and see if WinXP would recognize it. I tried to take it back to the store and they couldn't take it back because it was not an item the store carried. Frustrating but OK.. It was a super clearance item and the descripton was not on the item when I ordered it. I emailed them today and they have already credited my account (for my entire order although I have written back and told them the mini fridge and personal CD player were GREAT so they might reverse those charges again!) AND they told me to KEEP the item and donate it or give it to someone!!! In the time of complaining about companies I wanted to take a second and recommend this one! WOW! And yes it probally would have cost them more for me to ship it back to them, BUT most companies would have told me to ship it back on MY DIME and refund me the difference. I was really impressed! Link to comment Share on other sites More sharing options...
LonghornMomma Posted December 5, 2007 Share Posted December 5, 2007 Congrats! I had a simlilar (kinda) experience with them 2 Christmas's ago. I ordered 2 laptops from them on BF, had alot of shipping and ordering problems. Things got so mixed up that they ended up sending me a third laptop. When I called the HQ, they said just keep it for the trouble, and they even sent me 2 $100 GC's! When OD messes up, they mess up bad, but when they make amends, they do it with style. Link to comment Share on other sites More sharing options...
alimfp Posted December 5, 2007 Share Posted December 5, 2007 Like DH just said, "Why would they even sell that?" LOL! Link to comment Share on other sites More sharing options...
Sue-Z-Q Posted December 5, 2007 Share Posted December 5, 2007 It's good to know that they take care of their customers! Thanks for sharing. Link to comment Share on other sites More sharing options...
mom2monkiesx3 Posted December 6, 2007 Author Share Posted December 6, 2007 What is the item number, sku or UPC of this item? I'm still using Win98 so it would work for me. ThanksIt is in Dh's truck but I can let you know tomorrow evening! Link to comment Share on other sites More sharing options...
mom2monkiesx3 Posted December 6, 2007 Author Share Posted December 6, 2007 Congrats! I had a simlilar (kinda) experience with them 2 Christmas's ago. I ordered 2 laptops from them on BF, had alot of shipping and ordering problems. Things got so mixed up that they ended up sending me a third laptop. When I called the HQ, they said just keep it for the trouble, and they even sent me 2 $100 GC's! When OD messes up, they mess up bad, but when they make amends, they do it with style. Wowzers! And I was happy with my $12 and keep the crappy MP3 player!! Good for you and OD! Link to comment Share on other sites More sharing options...
mom2monkiesx3 Posted December 6, 2007 Author Share Posted December 6, 2007 SORRY I forgot I could look it up online!! Its late! It was this one http://www.officedepot.com/ddSKU.do?level=SK&id=107973&Ntt=white%20mp3&uniqueSearchFlag=true&An=text Specs say it plays with WinXP but It didn't on mine!! If the link doesn't work go to officedepot.com and search for white mp3 it should be 11.99! Link to comment Share on other sites More sharing options...
Shann Posted December 6, 2007 Share Posted December 6, 2007 wow how great! I love OD, glad to know if I ever have any problems, they will work w/ me instead of pointing their noses up and tell me to deal w/ it. :) Link to comment Share on other sites More sharing options...
Kandy Posted December 6, 2007 Share Posted December 6, 2007 Not sure where to post this, feel free to move it. But I ordered something from Officedepot.com posted on this site. It was the MP3 player for 11.99. I got it and luckily I opened it and tried it out before gifting it because it was GOOD ON WIN98 ONLY! No upgrades and I tried to just plug in the USB and see if WinXP would recognize it. I tried to take it back to the store and they couldn't take it back because it was not an item the store carried. Frustrating but OK.. It was a super clearance item and the descripton was not on the item when I ordered it. I emailed them today and they have already credited my account (for my entire order although I have written back and told them the mini fridge and personal CD player were GREAT so they might reverse those charges again!) AND they told me to KEEP the item and donate it or give it to someone!!! In the time of complaining about companies I wanted to take a second and recommend this one! WOW! And yes it probally would have cost them more for me to ship it back to them, BUT most companies would have told me to ship it back on MY DIME and refund me the difference. I was really impressed!Congrats. I just had the same thing happen to me with disney.com with some clothes I ordered one item was in the wrong size and they told me to keep it and they are going to send me out the correct size or give me credit...she was going to check the warehouse because I told her the item was highlighted in yellow with sub beside it (now why would you sub a xl with L is not for me to decided) so if its not available..i get my credit and keep the extra item Link to comment Share on other sites More sharing options...
1angelnhvn Posted December 6, 2007 Share Posted December 6, 2007 I had this same luck with Staples.com! I tried to cancel an order I had placed and they had already mailed it out. They credited my account AND let me keep the items! Told me to keep or donate them! :) Link to comment Share on other sites More sharing options...
corozco79 Posted December 12, 2007 Share Posted December 12, 2007 OMG I just saw this post... I ordered that same MP3 player! I haven't opened it cuz we were gonna gift it! how embarrassing! It would be totally OBVIOUS if we gave that to someone that it was a clearance item... did u just email the customer service info on the OD website? thanks! Link to comment Share on other sites More sharing options...
BoulderChick Posted December 16, 2007 Share Posted December 16, 2007 The Office Depot store in my town is always a stop for me. I find great deals in their clearence section and sometimes their clearence is extra 50% off. I have only made one purchase online, but will do more shopping online since they have such good Customer Service. Which is such a rarity these days. Happy Holidays! Link to comment Share on other sites More sharing options...
tazolover Posted December 16, 2007 Share Posted December 16, 2007 Kudos to OD and their awesome Customer Service skills. :) Link to comment Share on other sites More sharing options...
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