alexsmommie5750 Posted November 18, 2007 Share Posted November 18, 2007 I love this site...Thanks to all of u great deals! But had my first experience with a coupon at Toys R Us. the 75.00 dollars get 10.00 gift card, I spent 90.00 dollars and the cashier says first come first serve and they only got 20 of them??? These were in the Toys R Us booklet. Should I call and complain to a manager or what just seems unfair to send this out and not honor it dosen't have first come serve on coupon??? Link to comment Share on other sites More sharing options...
mistral Posted November 18, 2007 Share Posted November 18, 2007 What she should have said was "These coupons are in our toy book ad, you needed the actual coupon to get the offer. They were in the sunday papers one week plus we had some of the ads in the stores. But unfortunally we (meaning stores) only get so many ads." So if they are gone then they are gone and we're are likely not to get any more." Even if some stores were giving out the $10CG without the coupon in all actuality you would need the coupon to get the $10 CG. Unless I am wrong here someone can correct me. Linda Link to comment Share on other sites More sharing options...
tntsmomie Posted November 18, 2007 Share Posted November 18, 2007 I used my coupon today and was able to get the gift card. But the bottom of mine did say "while supplies last" so each store may only get so many.... But definitely call the manager. They could shed some light on it for you. Hope this helps! Link to comment Share on other sites More sharing options...
zadyju Posted November 18, 2007 Share Posted November 18, 2007 I used the $10 GC coupon yesterday. They were out of the original ones, so the clerk just put it on a plains TRU giftcard along with the $25 for Mario Galaxy. I guess it just djepends on the store. Link to comment Share on other sites More sharing options...
alexsmommie5750 Posted November 18, 2007 Author Share Posted November 18, 2007 Well I am going to try to use coupons today. I have two coupons with the spend 75.00 and get 10 doallar gift card. I know one expires the week the 21st. I had called TRU and they had 3 of the Pixter systems which they held for me till that afternoon, I went picked them up and bought couple other things and total was around 90.00 dollars, when I handed cashier coupon she said we have no more gift cards, it was first come first serve and they only recieved 20 gift cards! Which makes no sense considering these were in Sundays paper and mailings. So I'm off today to see if I geta different cashier that will give me the gift card, if she dosen't I hope a nice manager is working..LOL..THanks for everyones input! Link to comment Share on other sites More sharing options...
madisonsmommy Posted November 19, 2007 Share Posted November 19, 2007 huh? how do they run out of gift cards???? every week they have been having that coupon in the sale paper?? Link to comment Share on other sites More sharing options...
hsutyak Posted November 19, 2007 Share Posted November 19, 2007 I tried to use the Big Toy Book coupon on 11/17 and the cashier said that there are no more gift cards available. I left the store steaming. Anyway, saw the ad on Sun 11/18 with another coupon for the free gift card and went to the store again. Bought another $75 worth of stuff, gave the coupon from the Big Toy Book for the free gift card and was told I could not use that. They only have gift cards for the new Ad with the new coupon, the Big Toy Book was all out. Both coupons say the exact same thing and both expire on the same day. Both are for the same $10 gift card. Needless to say, I think I will copy my receipts and coupons and send to corporate or hire ups if someone can help me with an email address. Link to comment Share on other sites More sharing options...
alexsmommie5750 Posted November 20, 2007 Author Share Posted November 20, 2007 I'm glad my Toys R Us isn't the only ones being crazy! I did try again and still no luck..this time the clerk told me they don't have gift card in store that they come in mail for this I asked how I was supposed to do that and she had no idea! I had a ball last year with the 5 dollars off 25 coupon ..maybe that's why their being so strict this year! Link to comment Share on other sites More sharing options...
madisonsmommy Posted November 21, 2007 Share Posted November 21, 2007 I'm glad my Toys R Us isn't the only ones being crazy! I did try again and still no luck..this time the clerk told me they don't have gift card in store that they come in mail for this I asked how I was supposed to do that and she had no idea! I had a ball last year with the 5 dollars off 25 coupon ..maybe that's why their being so strict this year! I just noticed you are in VA too.. which TRU did you try the coupon at? We were going tonight before it expires to try use it Link to comment Share on other sites More sharing options...
debnmark Posted November 21, 2007 Share Posted November 21, 2007 Toys R Us is just not a very customer friendly store anymore. Link to comment Share on other sites More sharing options...
my2aboys Posted November 21, 2007 Share Posted November 21, 2007 My Mom forgot to use her coupon. So I told her to go to customer service. The lady just credited her mastercard the $10.00. Weird how different the stores policies are!! Link to comment Share on other sites More sharing options...
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