redeeming TRU coupon

[Gloey]

I was able to use my 5.00 TRU coupon tonite, it didn't scan but the cashier put the number in. However, my friend who was with me went to a different cashier and they wouldn't take it because it didn't scan and she said it was a photocopy, which it wasn't so she never got to use it. How can this happen?

[able]

whats TRU

[Rockfordmom]

whats TRU

Toys R Us

[femalesliealot]

I was able to use my 5.00 TRU coupon tonite, it didn't scan but the cashier put the number in. However, my friend who was with me went to a different cashier and they wouldn't take it because it didn't scan and she said it was a photocopy, which it wasn't so she never got to use it. How can this happen?

Whenever the cashier wont accept it because it's a copy, I just say that TRU sent it to me in an email. The worst case that ever happens is they call over a manager...the managers never ask questions and just type in the number and send me on my way.

[RossMAN]

Moved to Deal Discussion forum.

[alimfp]

I just ask for the manager. If no help from them, I go home and email or call corporate.

[momof2many]

dont you hate the "different cashier, different policies" number they try to pull?

[krstee]

yep - I'd a called a manager. Although I've never had a problem with coupons at TRU, I am the first to call a manager if they didn't accept a legal coupon.