
Buy Swiss Colony Chocolate Mouse & get 2 FREE gift $12.71 @ Swisscolony.com
#41
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Posted Nov 13, 2010 - 6:41 pm

Edited by Catrinaf25, Nov 13, 2010 - 7:54 pm.
#45
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Posted Nov 14, 2010 - 10:28 am
yay order it for husbands stocking
btw.. wondering if were going to get the 4 free gifts as it says this on the page.
Get four gifts for free!* That's a $19.95 value. Simply place a minimum order of $25 in products and choose four free gifts. The order was under $13 not $25
I'm not sure if it's changed at all since this was first posted, but I did get all 4 of the free gift, mouse, and everything. I'm saving the mouse for my son (and some other stuff for others), but we did try some truffles. They were really good! I would definitely order from here again!
Stephanie
#46
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Posted Nov 16, 2010 - 5:46 pm
yay order it for husbands stocking
btw.. wondering if were going to get the 4 free gifts as it says this on the page.
Get four gifts for free!* That's a $19.95 value. Simply place a minimum order of $25 in products and choose four free gifts. The order was under $13 not $25
Recieved email today where I will not get some of my order, under the $25.00. Has anyone else gotten email saying the same?

#48
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Posted Nov 16, 2010 - 7:50 pm
Recieved email today where I will not get some of my order, under the $25.00. Has anyone else gotten email saying the same?
Yes, and what tops it off, is my order has already been mailed. I can't cancel. I even ordered a more expensive item rather than the mouse. It took them THREE days to notify me by email that they were modifying my order, but they went ahead and shipped the order without my 4 free items. I talked to customer service and got absolutely nowhere. They said they NEVER allow more than 1 free item per order. They said it was all my fault. I would agree with that if my order hadn't successfully gone through on the 13th. I had NO problems placing my order on-line. They are willing to do absolutely nothing. It was my first order with Swiss Colony, and it will be my last. They obviously have a glitch in their ordering system.
#49
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Posted Nov 16, 2010 - 8:02 pm
#50
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Posted Nov 16, 2010 - 8:46 pm

#52
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Posted Nov 17, 2010 - 5:59 am
I'm sorry that it didn't work out for everyone getting all their products that they ordered- but it definately doesn't suprise me that their terrible customer service didn't give you the option to cancel your order which I think is completely wrong!
I am still mad about it today! The principle of the whole thing is what bothers me. My order goes through, I get an acknowledgment, and THREE days later they change my order and mail it out. I bet it didn't even ship yesterday. The system should have rejected my order as I was placing it; or I should have been notified of the change before it went out. The customer service person said she would let them know about my problems with their ordering system. Yeah, right. I wonder if I can dispute the charge with the CC company. Glad that some of you were able to receive your orders!
#54
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Posted Nov 17, 2010 - 7:35 am
#56
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Posted Nov 17, 2010 - 8:43 am
#57
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Posted Nov 17, 2010 - 11:49 am
#58
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Posted Nov 17, 2010 - 11:59 am
WOW..glad I didn't order..can you guys refuse the pakage when it shows up maybe?
How do I refuse a package when I never sign for delivery? I'm not sure how to do that. Thanks!
Just checked on my order that supposedly shipped yesterday. It shows as shipped with a shipping date of 11-18. That is tomorrow! Grrrrrrrr! They clearly have order system problems.
Edited by nat1jen, Nov 17, 2010 - 12:07 pm.
#59
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Posted Nov 17, 2010 - 12:08 pm
How do I refuse a package when I never sign for delivery? I'm not sure how to do that. Thanks!
I've met the UPS man at the door and just told him I wanted to refuse the package BUT you need to find out their policy..they might try to charge you return shipping fees....(call them...) If you end up getting the package you can STILL refuse shipping and take it to whoever shipped it and tell them but you CANNOT OPEN IT FIRST, it MUST BE COMPLETELY SEALED LIKE IT WAS ORGINALLY, i'VE HEARD OF THEM REFUSING ITEMS BECAUSE THEY "LOOKED TO BE OPEN AND RESEALED"I had to refuse a package that a friend sent me from Kohls by mistake (she had sent me a gift the time before and forgot to change the addy) it was a BIG item so it was easier to "refuse shipping" then itwas for me to accept and pay to ship to her....
I can always be used as a "bad example"
If you are easily offended please turn that way and cover your ears
#60
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Posted Nov 17, 2010 - 12:10 pm
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