Sears Come Back Cash Coupon - Beware!!

[yakinhix]

BEWARE! If you participated in this promotion and got your Come Back Cash Coupon, make 100% certain of your purchases because you wont be able to exchange them.

 

I purchased more than the required $50 of mens clothing and received my $50 Come Back Cash Coupon without any problems.

 

Last week, I went to the Sears close to where I work and used my $50 Come Back Cash coupon to purchase clothes for my husband.

 

I actually had more than $50 of mens clothing so I paid the difference with my debit card.

 

My husband didn't like 2 of the shirts so this past Saturday we went to exchange the 2 shirts that he didnt like for 2 that he did.

 

I tried to find 2 that were same price but I knew that I might have to pay difference.

 

When we reached the register, we were told we could not do an exchange at all, that I would have to return the 2 original shirts and buy the 2 new ones.

 

The cashier said that we would only receive $3.00 each credit for the two shirts that I was bringing back.

 

The 2 shirts that I was bringing back were $9.98 each for a total with tax of $21.51 and the 2 new shirts were $23.66 total with tax so in my opinion I should have only had to pay $2.15 difference.

 

The cashier said I would have to pay a difference of $16.00.

 

I told the cashier to just forget it because I was not spending another dime in a store that is going to punish me for needing to bring back an item so I got my original 2 shirts and my receipt and I left.

 

Sears supposedly has a no hassle return policy. These shirts are brand new, tags still on them, never worn, and I had the receipt, so why am I the customer being punished?

 

I wasnt trying to just return the items and get money back, I just wanted to exchange them for something that could be used instead of being stuck with 2 shirts that cant be used.

[Kibit13]

Were you able to speak with anyone in management? Try emailing them to see what they say. If you do not get any help there maybe you could find a friend that would like to buy them from you. You could even try to exchange them for the other shirts without a receipt.

 

I could understand if you were trying to return them, but you were exchanging them. Even if you had returned them, you still paid for part of it with your debit card. Unfortunately I have been reading more and more bad things about Sears customer service.

[Rockfordmom]

go back and go to a different cashier and make sure you right away let her know you want to exchange them & not return them, and if you get any problems again walk away and go to a different register

[yakinhix]

Were you able to speak with anyone in management? Try emailing them to see what they say. If you do not get any help there maybe you could find a friend that would like to buy them from you. You could even try to exchange them for the other shirts without a receipt.

 

I could understand if you were trying to return them, but you were exchanging them. Even if you had returned them, you still paid for part of it with your debit card. Unfortunately I have been reading more and more bad things about Sears customer service.

The cashier we had was supposedly a manager. I have emailed my complaint to customer service but am still waiting on a reply or contact from someone. Not holding my breath though.

[mom2monkiesx3]

I'd take everything that I bought from them back if it still has tags on it. Gymboree does a similair thing with their Gymbucks sometimes they will even try to do it if you are getting the SAME ITEM just a different size!

 

I'd understand if you were trying to get money back you didn't pay in (like a full refund) but an even exchange or an "in their favor" exchange should be permisible IMO. I was not aware that Sears was running that kinda promotion.

[mom2monkiesx3]

Also be sure if you get an email response and not a generic "rules are post" to PRINT the email before returning to the store.

[Karmarose]

I would go back and find a different cashier and exchange them without a reciept. Tell them they were gifts since more then likely they will just give you the lowest price from the last thirty days.

[yakinhix]

Well I finally got a call yesterday from the manager of the store that refused my exchange. It seems the complaint I emailed did reach them and he wanted me to know that if I would come back he would be glad to do the exchange for me so I went back today and they did FINALLY do the exchange but the manager had to do the override to get it to go through. At least I'm done with them and I will have to consider long and hard before buying from Sears again.

[1angelnhvn]

Their 'no hassle return policy' is a JOKE! Anytime I try to return OR exchange anything at Sears it's a HASSLE. You definitely have to know for sure you want something there. We have nothing but problems with sears even when tags are still on, unopened boxes, etc. I always wonder why they even have a return policy.