Call your venue, I was told from mine that it is up to them if they will release at the box office or via ticketmaster online the day of the concert. We went to the Hartford show, got tickets via the internet the morning of the concert, (good seats) they were releasing some slowly at ticketmaster.com until about 2pm. When we picked them up at will call they were releasing all the floor seats cheaper than online because there are no surcharges. We ended up in the 2nd row. It was a great time, my DD9 loved it and she got the best photos.