fuzzylogic

A lot of BF items have special UPC's, but it's not uncommon for the regular stock of the same item to have the BF price during the sale. Price adjustments are done at the time of pickup. If it's full price when you add it to your layaway, you will not get a price adjustment unless it's on sale at the time you pick it up.

It should not be. The riser above each section should only have items from within that section, or one section to the left or right. It's not general storage or anything like that.

I'm glad you did! Our video game suppliers are supposed to mark the shipping container with street dates or event codes if they aren't intended for immediate display. In contrast to movies and music, most games are NOT street dated, so it usually assumed that if it's not labeled, it can be sold upon arrival.

As an employee, I see it from another point of view. We are obligated by our suppliers and/or home office to prevent the sale of special buys and street dated items. And no one has the authority to override the register when items scan as "do not sell". This is for everyone's benefit... it may be on recall, or there may be a penalty for breaking the street date such as a monetary fine or limited to no future shipments of the item. As a customer, I would expect the store to sell me something if it was already on the shelf. Stores NEED to be removing existing items from the sales floor if they're supposed to be held back. Customers are much more understanding if there isn't any out, and if asked, it should be politely explained why, and when it will be available again. Either way, if the sale wasn't blocked by the register, you should have been allowed to buy it.

WalMart lost customers to Kmart? Guess that's a national thing.... locally, you'd be lucky to see more than 20 or 30 cars parked in the Kmart parking lot at any given time. Guess how many of those are employees...? Anyway, yeah it'd be a total mess trying to re-introduce layaway, especially this close to Christmas. Here's an example. One big problem is that is all that space in the back room have been converted for other uses. At my store, our former layaway bins are full to the brim with toy department stock and Site2Store shipments. Moving things is an option, but horribly time consuming. (Where would you move that stuff to?) To complicated maters, my store is currently testing a system similar to the old layaway software, which is used to track where every box of overstock merchandise is located. It took over a month to train people how the system works and get all the bins audited.

The return policy for all items, unless otherwise stated, is 90 days. Additionally, the box is not required, but any pack-in accessories are generally required for refund. A warranty lookup on the computer at the service desk may reveal any specific requirements.

RCA TV's have gone downhill ever since they began outsourcing to TTE. I never recommend them to anyone, especially the projection models. We've had replenishment on all the projection models (not just RCA) at my store turned off because we sell very few of them, and they usually get returned any way. On the off chance someone DID buy them, we emphasized buying the extended warranty Now their MP3 players, we do sell a lot of the 512MB and 1GB models and have next to none returned. So who knows? Maybe it just depends on the manufacturing partner for the particular model.

The first few secret item sales were poorly communicated, for sure. However, you'd be amazed by all the paperwork, policies, posters, and what not they sent down for us to review for this weekend's sale. Maybe they learned something?

Maybe, but you can't even find a non-digital TV on store shelves right now anyway unless you buy it on clearance or at closeout stores like Big Lots... Manufacturers were required to include digital tuners (or no tuner at all) on all new models back in February. This was the end of a three year transition, which started off with large TV's the first year and ended with the smallest TV's and any other device that tunes television broadcasts (VCR's, etc.) this year. Also remember, cable and satellite subscribers are not actually affected by the digital switch.

Recalled Dell laptop info: WM Item #: 580801 UPC: 89807400166 SKU: I1720P-H003W Retail: $898.00 Reason for withdrawal is generic... "may not meet quality standards".

Maybe something has changed, but originally our information said it was to be valid Saturday and Sunday. Also, that deal was in-store only, so it wouldn't have asked you to pick any movies if you bought it online.

Ugh. These people must of forgot the part of their training that tells all associates/CSM's/managers to NEVER override a sales restriction for any reason. Also, the Perpetual Inventory program on the Telxon is NOT an accurate way to determine if an item is on recall (ie, because of cross-references). There is a recall list by department on the company's internal web site, if they had bothered to look in the proper location. Reasons for sales restrictions include: -protecting our customers by preventing the sale of recalled merchandise -holding back merchandise for a special sale -avoiding penalties imposed by our suppliers for selling certain products before a given time -age & quantity checks for certain merchandise, as per local, state, and federal law That's dangerous, seriously. It's not worth the risk of injury, loss of job, or incurring fines by ignoring the sales restriction.

Let me get more information on that so I can confirm what I was told is correct. If you were able to purchase one on Friday, either the recall was lifted or you bought one of the other models not affected. It had a sales restriction placed on it preventing the register from ringing it up.

Amen, brother! I work in home entertainment at my store and the only way I knew the items was by researching them myself through the company's Intranet. BTW, was talking with my dept. manager this morning about the laptops. Here is the deal on the Dell laptops, as I understood it: We sell 3 different models. One of them is on recall and can't be sold even if we had them -- it was the one that was supposed to be on sale for $388; one is $598 (as advertised special); and there was also one for $798 or so (regular item). Apparently, the deal was also valid on several more laptops than was advertised. Ie, we did Sony VAIO's as well at my store.

There were 4 different models to chose from, actually. One was a Dell, one was an HP bundle leftover from back to school, and there were 2 different Toshibas. Not all stores had all models, so it just depended on what your store had in stock. We had a lot of the Dells and HP's but only a handful of the Toshibas.