Maybe the rules have changed because this was back in 2005. I even sent pictures to e-bay and they said there was nothing they could do since he had the tracking number. The guy sent me a message that I was a liar and he had sent the game and that I either leave good feedback or no feedback because at the time if you left a negative feedback, they would respond to it and then you couldn't put anything else. So, he said if I put a negative feedback he would respond that I was a liar. So, that destroyed my relationship with ebay. I even checked him out and he had positive feedback so I don't know if he was messing with me because I only had 20 feedbacks or what. It was a weird experience. I did get my money back though because it was through a credit card but I just think it is crazy that a) didn't get my game and got a blank cd case and that 2) there are people out there like that! I agree with you, now it seems like a buyer can complain about anything and get their money back but that wasn't my experience back in 2005.