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Man am I glad I cancelled my Dell order.

I've been happy with them for my computer purchases, but this XBOX experience really turned me off of them. I just got another email from them that continues the saga. Here's the recap; decide for yourself if you want to risk this type of hassle yourself: 1. order placed for xbox 360 based on 1 - 2 day turnaround 2. After getting purchase confirmation, i'm shown a ship date 15 days later 3. I contact dell customer service through email, asking if it's really going to take that long, and if so, if i can cancel the order. the response is that it may ship earlier, but that is the data they have thus far. they say they will request an earlier ship date, for whatever that means 4. the next day i establish an online chat session with customer service, asking to cancel the order. i'm told that the order will be cancelled w/in 4 hours 5. 24 hours pass and the order still has not been cancelled. i contact them again via online chat and am told the order was not cancelled. this time, they tell me, they assure me that it will be cancelled. 6. 4 hours later, it appears that the order has been cancelled, but i recieve no email confirmation of changes to the order 7. this morning, 2 days after being assured that my order has been cancelled, i get an email from dell stating "I would like to inform you that your order is still getting processed and every effort is made to make sure it ships out as soon as possible." Confused? I am ... Like I said, i've had positive experiences with them for computer purchases, but this has been nothing but negative.

oh, and i do agree that i've had challenges with their customer service. i'm never sure whether the people that I'm communicating w/ via online chat really understand what i'm asking.

same here. ordered an xbox 360 based on their 1 - 2 day turnaround listed on their site, but was given a ship date 17 days later. i cancelled and ordered from overstock.com. btw ... order acknowledgement and cancellation confirmation were nonesistant

For what it's worth, I cancelled the order with Dell. That ship date was enough to make me go elsewhere. I ordered from overstock.com and they shipped the next day.

when did you order yours? i placed an order on 11/27 and am being told it won't ship until 12/12. I'm thinking about canceling the dell order and looking elsewhere. I'm PO'd that they advertised a 1 - 2 day ship time and it's really looking like 2 weeks.