I've been happy with them for my computer purchases, but this XBOX experience really turned me off of them. I just got another email from them that continues the saga. Here's the recap; decide for yourself if you want to risk this type of hassle yourself:
1. order placed for xbox 360 based on 1 - 2 day turnaround
2. After getting purchase confirmation, i'm shown a ship date 15 days later
3. I contact dell customer service through email, asking if it's really going to take that long, and if so, if i can cancel the order. the response is that it may ship earlier, but that is the data they have thus far. they say they will request an earlier ship date, for whatever that means
4. the next day i establish an online chat session with customer service, asking to cancel the order. i'm told that the order will be cancelled w/in 4 hours
5. 24 hours pass and the order still has not been cancelled. i contact them again via online chat and am told the order was not cancelled. this time, they tell me, they assure me that it will be cancelled.
6. 4 hours later, it appears that the order has been cancelled, but i recieve no email confirmation of changes to the order
7. this morning, 2 days after being assured that my order has been cancelled, i get an email from dell stating "I would like to inform you that your order is still getting processed and every effort is made to make sure it ships out as soon as possible."
Confused? I am ...
Like I said, i've had positive experiences with them for computer purchases, but this has been nothing but negative.