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Please help! Game missing from package


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#1 bfaddict1977  OFFLINE  

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Posted Dec 25, 2011 - 6:55 pm

I bought dd a lalaloopsy dis game a few weeks ago from toys r us. It was the game with a free mini lalaloopsy doll. Well dd opened it up tonight and there was the doll, instructions but no game. I have my receipt but can I exchange it for a new game with the game? She was so upset and really wants this. I don't want them to say I took the game out or blame me. We just want the same game. Thanks.

#2 Kibit13  OFFLINE  

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Posted Dec 25, 2011 - 7:09 pm

I'm not sure. It's worth a try, but it's possible they will want you to exchange the whole set. Bring everything from the set with you, just in case. You may want to contact the manufacturer too.

#3 bfaddict1977  OFFLINE  

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Posted Dec 25, 2011 - 7:17 pm

Oh I plan to. It didn't appear opened before so I don't understand how or why the game itself is missing.

#4 ISU ME  OFFLINE  

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Posted Dec 25, 2011 - 7:45 pm

I would call the manufacturer, they will probably send you another one.

#5 leefamily23  OFFLINE  

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Posted Dec 26, 2011 - 6:19 am

I had that happen to me w/ a DVD a few years back at Walmart. The case was shrink wrapped, looked untouched. However, when we opened it there was no DVD in there. They exchanged it for the same title w/ no problem.

#6 tinkrbel  OFFLINE  

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Posted Dec 26, 2011 - 6:30 am

I don't think there would be any issue if you explain and do an even exchange but I think especially around this time of year you never know what to expect from CS. I'd try the store 1st only because it will probably be quicker than manufacturer but keep all details and notify them regardless of how store handles it.

#7 bfaddict1977  OFFLINE  

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Posted Dec 26, 2011 - 8:48 am

I took it back but they had none left:( So they gave me my money back but dd is very upset:(

#8 Kibit13  OFFLINE  

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Posted Dec 26, 2011 - 6:07 pm

Glad to hear you got your money back.

They still have them online, but they aren't on sale and you'll need to pay shipping. Game $29.99 Shipping $5.28 for a total of $35.27
http://www.toysrus.c...639#soldInStore




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