Dell Order Issue

[taegan]

Ok, I bought a Dell. I placed the order via telephone. I got my computer last week and today I got the Acknowledgement. While I was looking at it, I noticed $60 worth of charges for stuff I didn't request or want. Has anyone had this issue with Dell before? Additionally, I asked for bluetooth...but I can't tell if it's on my laptop of not.

[Swampbaby]

Ok, I bought a Dell. I placed the order via telephone. I got my computer last week and today I got the Acknowledgement. While I was looking at it, I noticed $60 worth of charges for stuff I didn't request or want. Has anyone had this issue with Dell before? Additionally, I asked for bluetooth...but I can't tell if it's on my laptop of not.

We've bought 3 Dell's, all laptops, and always received exactly what was ordered. Nothing extra tacked on.

[taegan]

Well, this is starting to be interesting. I contacted customer support and now I got an email from the person who sold me the system asking why I wished to return the system.

[brithug00]

hmm. i have also ordered many things from dell online, never had an order problem either. not to say it doesnt happen, but thier customer service is quite good.

[tweetypieskye]

Oh, you would not even believe the problems we are having with Dell. i will NEVER purchace from them again. Trying to fix the situation is impossible with them.

[firstladyberg]

I had a problem with Dell when ordering a TV last year. Placed the order 2 days after Thanksgiving then Dell started pushing back my delivery date. The 46" TV was a Christmas gift for my husband. The TV was delivered 2 days AFTER Christmas. When we did get the TV, Dell had sent an upgraded TV and knocked off another $50 from the price. When I had my problem with them, customer services was good about trying to make it right.