UPDATE: JCPenney Shipping Question

[guilliam]

Anyone bought anything from JCPenney.com lately? How fast it their shipping? They have Guaranteed Christmas delivery if ordered by today but I'm nervous because it is a gift for my mom from my dad and he would flip if it doesn't show up on time. I called customer service and they said it is in stock so it will be here in time.

 

Just wanted to find out everyone else's experiences with their shipping.

 

UPDATE:

 

So the order arrived today via Fedex (they left it at our door because we weren't home). The box was DESTROYED!! Ripped completely open, and not at the tape, the actual cardboard box was ripped So I opened it to see if the product was damaged. It was a knife set, and the knife block looks ok but the box the knives are in is torn up too (not as bad, just a little.) but the knives appear to be ok. The problem is, the outside box is the ORIGINAL box that the set comes in and is torn up to the point it is unusable. Not going to be a very nice looking gift. So I called JCP customer service. They told me that they could send me out a new set overnighted. GREAT! Then she proceeds to tell me that they would charge my credit card for the new set and would only credit it back once I return the 1st set to the store. WHAT?!?! I used my check card for the purchase and don't have an extra $161 in my checking account for them to take and then wait for them to credit me back(we don't use credit cards)!! It IS Christmas time and I've paid for the item once to be presentable. I calmly explained this to the csr who told me that's all she could do unless I wanted to keep the set and they would credit me $32.10 so I could get a nice box to put the set in. So I asked my dad and he was ok with that as long as the knives and block were ok. Not the best solution (I would prefer a presentable box for such an expensive knife set) but a solution none the less.

Edited December 21, 2008 by guilliam

[Guest CountryFan]

Last order I placed was on Dec 2nd & delivered Dec 6th.

[jbrawn26]

I've always gotten my orders from them in 3 or 4 days with just regular shipping

[shopping mom]

I ordered something for my DS and had it shipped right to him and it only took a few days. I have never had any problems with their shipping.

[4texsons]

I have never had problems with their shipping, but have found their customer service to be severely lacking. FWIW, I guess, don't look for sympathy from them if it does not arrive in time....

 

I guess it depends on where it is going, but the weather this weekend might pose a problem for some shipments. If your dad really would will flip out....then I'd take a pass.

[jbrawn26]

there is half off express shipping now for arrival by Christmas Eve

[rabx5]

I ordered Monday 12/15/08 and got it today 12/19/08 :) It was just one thing though

[guilliam]

Well, I ordered it yesterday (It was the only place I could find it) and they told me it will make it here in time. It shipped via Fedex today, so I've got my fingers crossed and thinking good thoughts

[guilliam]

UPDATE:

 

So the order arrived today via Fedex (they left it at our door because we weren't home). The box was DESTROYED!! Ripped completely open, and not at the tape, the actual cardboard box was ripped So I opened it to see if the product was damaged. It was a knife set, and the knife block looks ok but the box the knives are in is torn up too (not as bad, just a little.) but the knives appear to be ok. The problem is, the outside box is the ORIGINAL box that the set comes in and is torn up to the point it is unusable. Not going to be a very nice looking gift. So I called JCP customer service. They told me that they could send me out a new set overnighted. GREAT! Then she proceeds to tell me that they would charge my credit card for the new set and would only credit it back once I return the 1st set to the store. WHAT?!?! I used my check card for the purchase and don't have an extra $161 in my checking account for them to take and then wait for them to credit me back(we don't use credit cards)!! It IS Christmas time and I've paid for the item once to be presentable. I calmly explained this to the csr who told me that's all she could do unless I wanted to keep the set and they would credit me $32.10 so I could get a nice box to put the set in. So I asked my dad and he was ok with that as long as the knives and block were ok. Not the best solution (I would prefer a presentable box for such an expensive knife set) but a solution none the less.