yet another ebay rant

[rachealb]

I bought speakers for my husbands motorcycle last month for our anniversary from a seller on Ebay. The speakers arrived and do not work correctly- they are staticky and distorted and sound terrible. The previous speakers did not sound like this, my husband just wanted nicer ones. So I contacted the seller about it and asked them to call my husband and speak to him about it. Of course, they told me to email a different person (their parts guy). So I did. He proceeds to tell me that out of thousands of pairs of these speakers they have only had 3 problems ever. Okay, well, that is still 3 problems. Then they tell me to check the compatibility of my stereo- which is a stock Harley-Davidson stereo- you cannot get any more compatible than that. Now they will not respond to me. So I put in a dispute that I will return the speakers and I want a refund. The seller had the gall to up it to a claim and wants Paypal to decide the outcome! Hello- speakers don't work!!! I even offered in the beginning to exchange them, didnt even ask for a refund. This is so ridiculous.

 

I forgot to add- I am supposed to return the speakers within 10 days now, but I still might not get my $$ back depending on the outcome of the Paypal investigation?

[MoOn-BaBy]

Make sure you get delivery confirmation when you ship them back. PayPal will more than likely side with you. But if you can't prove they were shipped, with the dc, they will not refund you.

[niccci]

I bought speakers for my husbands motorcycle last month for our anniversary from a seller on Ebay. The speakers arrived and do not work correctly- they are staticky and distorted and sound terrible. The previous speakers did not sound like this, my husband just wanted nicer ones. So I contacted the seller about it and asked them to call my husband and speak to him about it. Of course, they told me to email a different person (their parts guy). So I did. He proceeds to tell me that out of thousands of pairs of these speakers they have only had 3 problems ever. Okay, well, that is still 3 problems. Then they tell me to check the compatibility of my stereo- which is a stock Harley-Davidson stereo- you cannot get any more compatible than that. Now they will not respond to me. So I put in a dispute that I will return the speakers and I want a refund. The seller had the gall to up it to a claim and wants Paypal to decide the outcome! Hello- speakers don't work!!! I even offered in the beginning to exchange them, didnt even ask for a refund. This is so ridiculous.

 

I forgot to add- I am supposed to return the speakers within 10 days now, but I still might not get my $$ back depending on the outcome of the Paypal investigation?

If you paid with a credit card then call your credit card company and put in a claim. They will stop the payment and if you say the product was broken they will not pay the invoice. My son did this once on a stereo..his credit card company retracted the payment until there was proof that the money was returned to him (which gave him time to return the stereo)

[rachealb]

so, got an email from paypal that the seller has now agreed to refund if I send them back, but have to be there by the 24th (all the way across the country). So I priority mailed it with insurance and delivery confirmation- $19!!! Oh well, I guess I will have to eat that, but that kind of stinks since I am returning because the product is broken, not that I just changed my mind or something

[niccci]

so, got an email from paypal that the seller has now agreed to refund if I send them back, but have to be there by the 24th (all the way across the country). So I priority mailed it with insurance and delivery confirmation- $19!!! Oh well, I guess I will have to eat that, but that kind of stinks since I am returning because the product is broken, not that I just changed my mind or something

Well you should get the full refund including the shipping you paid to send it back. At least I did when I won a claim on a defective item. They didnt pay me the return postage but they did refund the full amount I paid including the shipping on the original cost.

[niccci]

so, got an email from paypal that the seller has now agreed to refund if I send them back, but have to be there by the 24th (all the way across the country). So I priority mailed it with insurance and delivery confirmation- $19!!! Oh well, I guess I will have to eat that, but that kind of stinks since I am returning because the product is broken, not that I just changed my mind or something

I think you will get your original shipping costs refund too. At least I did when I won a paypal claim. I didnt get the shipping cost to return it but they refunded the full amount of the original cost. Good luck!!!!!!