AndreaInNC Posted April 22, 2008 Share Posted April 22, 2008 SAVE YOUR RECEIPT!!!! I purchased this set on BF - it's the one with the spinner wheels. One of the zippers broke on one of the suitcases after using it a total of 2 times. The luggage comes with a 5 year warranty. When I called the manufacturer, I was told that the set I purchased was a one of a kind deal made just for BF and that they would not be able to repair or replace the suitcase. He told me that if I could provide them with a receipt, they would mail me a gift card for Target for the purchase price. I wish I'd read some of the reviews of this brand before I bought it - none of it is positive. The luggage is pretty bad and poorly made. Link to comment Share on other sites More sharing options...
sas377 Posted April 22, 2008 Share Posted April 22, 2008 We have had the opposite experience with our Embark set (we got the 5 piece one). We use it every weekend to haul DJ equipment (cords, surge protectors, table clothes, etc) and it's held up very well. I would guess it has been used around 75 times and it's still holding up well. I'm sorry to hear of your experience with the quality, but that's great CS! Link to comment Share on other sites More sharing options...
adewrell Posted April 23, 2008 Share Posted April 23, 2008 I bought this set and absolutely LOVE it. All of my pieces have been to Mexico via Carnival Cruise Lines twice, to Destin too many times to count via Greyhound Bus Lines, to Phoenix via Frontier Airlines and on numerous individual trips in the car. Believe me, those baggage handlers treat it like it isn't theirs and this set has held up beautifully. Link to comment Share on other sites More sharing options...
akdillard Posted April 23, 2008 Share Posted April 23, 2008 I have the set also and it has held up great. Sorry that you have had trouble with yours! Link to comment Share on other sites More sharing options...
AndreaInNC Posted April 24, 2008 Author Share Posted April 24, 2008 yeah .. me too .. Link to comment Share on other sites More sharing options...
AndreaInNC Posted April 24, 2008 Author Share Posted April 24, 2008 You should still save your receipt anyway if you still have it. Anything can happen in 5 years time. I had an airline ruin a piece of luggage, when they ripped the wheel off. They told me it was their policy not to cover any damage to anything that extends off of the suitcase, and that included wheels. Link to comment Share on other sites More sharing options...
AndreaInNC Posted May 1, 2008 Author Share Posted May 1, 2008 update! I finally received a gift card from Target for the total purchase amount ($70) because the mfg could not honor the warranty. Link to comment Share on other sites More sharing options...
akdillard Posted May 1, 2008 Share Posted May 1, 2008 Glad you were able to get it resolved! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now