Sears Craftsman battery issue

[Panda Girl]

I have an electric drill from Sears Craftsman

Well the battery will not hold a charge any longer.

I know Craftsman has a policy to exchange anything broken

But If I take the battery back to Sears will the give me a replacement free?

[valuemaster]

That's a good question...If it were a bad one "out of the box". I'm sure they would, but I think recharge-ables are considered a 'consumable' item anymore...

 

Here's a link for warranty inquiries....Please keep us posted...

 

http://www.sears.com/shc/s/nb_10153_12608_NB_CSwarrantyinformation?adCell=A3

[Panda Girl]

I know it's probably wishful thinking anyway. Just a quick look at the website, and not knowing what kind of battery it takes off the top of my head, their batteries are EXPENSIVE!!

 

I bought my Dad a TOL Black and Decker for $25

[DaveL]

They will not replace the battery! It is part of a power tool which isn't covered under the lifetime warranty. Only hand tools are covered.

 

From Wikipedia:

 

Craftsman hand tools have an unlimited lifetime warranty. The unlimited lifetime warranty is voided if the tool is used in an industrial or commercial environment. For these situations, there is a special unlimited warranty program. A common misconception among consumers still exists that the lifetime warranty includes Craftsman power tools and precision hand tools. Craftsman portable power tools, bench power tools, air compressors, lawn & garden products and other powered items carry various warranties. Sears offers Replacement Agreements and Master Protection Agreements on most of their tools.

 

In 2003 Sears removed the lifetime warranty from Craftsman flashlights. Another limitation to the warranty introduced in 2003 Craftsman tape measures carry a lifetime warranty on all parts except the blade itself. Almost any tool may be brought to a Sears store and exchanged for a replacement item. Some items are considered specialty tools, and thus not covered under the unlimited warranty.

 

After the merger, Kmart began selling Craftsman products; Kmart stores will also honor the lifetime warranties on any hand tools.

 

My battery on my drill died and it was cheaper to buy another drill rather than a battery!

[cotejb]

 

After the merger, Kmart began selling Craftsman products; Kmart stores will also honor the lifetime warranties on any hand tools.

 

 

That's funny b/c I went to Kmart to exchange a tool and they would not exchange it. They said I had to go to Sears.

[Scanner420]

My battery actually started melting when I charged it and Sears wouldn't replace it. (Drill was 6 months old at the time) I bought a B & D pack with the drill, flashlight and two batteries and the batteries didn't last a full year. Went to Home Depot and saw that they changed the shape and design of the battery for the B&D so I was SOL again. I ended up with a Bosch Plus system with the Lithium battery and have no complaints. (Going on a year and a half now)