Rockfordmom and nikkilugi...re-read my post. I said 90-95% of the customers *I*
with were rude and ill-informed. NOT ALL customers. There is a huge difference. HUGE
. That was my point EXACTLY. People (just like customers) read/see/hear what they WANT to hear. Not always what is said/done. I'm sorry of you don't like what I said. It is the truth in MY experience.
jeffNangie, I do not have a chip on my shoulder. And no, I am still in the customer service department because I am darn good at what I do. I do what needs to be done, and I don't take crap from customers who feel they deserve a free ride. I work in two customer service departments at the same time. It is MY
job to make sure the customer is taken care of. I have bent over backwards for my customers. I have gone to their houses on MY
time to take care of whatever computer problems they are having (without asking to be paid, and without getting compensation). I have made guides for people who don't know how to use their own computers on MY time because I wanted to make sure that they are TAKEN CARE OF, but I will be darned if I will bend over for the people who come in DEMANDING I do it for them because they will not take the time to learn for themselves and they feel I should do everything for them.
Just because one of my jobs is an ISP, does that mean I should type out every email you want to send? No. Does that mean I should personally come to your house and download and install whatever programs you want? No. Is it my fault when you don't listen to the directions I give you (vocally and in written form), and you can't do what you want to do? No. Does that mean I am going to magically know what you want when I don't even know what YOUR needs are? No.
And because the other job has to deal with internet/cable/phone in one service, does that mean I should come and hook up your new surround system because you "can't" do it? No. Does that mean I should give you whatever services you want for FREE because some friend of yours got a deal like that MONTHS ago? No. Does that mean is it MY fault when your bill comes in wrong? No.
This is MY
experience on a daily basis. MINE
. So, yes, 90-95% of the customers *I*
with are infact rude and ill-informed. They don't take the time to educate themselves on what they are wanting/needing. But the other 5-10%, I will bend over backwards to help....even on MY
time, and without asking/accepting compensation. I love those customers, and treat them like that are my family. I give each new customer a chance to prove which "side" they are on. And some of the "bad" customers have actually gone to the "good" side because I realized that they were having a BAD DAY just like anyone else can. So, don't assume you know me or my practices, either.
And Scanner420, please re-read what you wrote. It says in your post THREE
times where you bought the WII a month ago, not OVER a month ago. Again, a big difference. If you meant to say OVER a month ago, then you should have. (And if you bought it MONTHS ago, why would you even bother with trying to get something you HAVE to know you had NO right to get?)
Alright!! I just had to post this because it's too rediculous to believe. I went and did a return last night at TRU on my way to work. Afterwards, I walked a bit and saw they had a promotion with the video-rockers, where you actually get two free if you buy a new game system by Dec 24th. I really didn't get a chance to read over all of it, (I was running late) but I was curious, since I bought a Wii there a month ago and called the store on my way into work.
After ten minutes of waiting I get through to the service desk, to be told that she wasn't aware of any such sale. When I told her I was just there, she transferred me to the "R-Zone." The kid who answered said she didn't know of any sale and I told her they had a display about it and she still wasn't aware of it. I told her I had bought the Wii a month ago and she told me that they didn't have any Wii's in stock...sorry! I stopped her again and by now, I could tell she was getting short-temperred with me.
I took a breath and told her slowly, that I saw the display for the free chairs and wondered if the product I had bought a month ago, at that store, qualified for the freebies and quick as anything, she said no, it has to be no later than 10 days from the sale and that it was store policy. (kinda ironic that five minutes ago, she knew nothing about the sale.) I thanked her and she simply said "bye", but I didn't hang up and I heard her talking as she hung up saying "God! These 'freekin' people want everything! It's rediculous!" (substitute another F-word for freeking)
I immediately tried calling back and got the automated system and lost the call. I tried again and got through to the service desk and asked to be put through to the manager and was left on hold. Now.....I'm not some deadbeat looking for a *darn* handout. With 4 kids of my own, I have spent a good deal of $$$ at TRU over the years. But if this is the way they're going to treat people, then I guess someone else will benefit at their loss. I have contacted Corporate with this and will let you know if I hear anything.
Things like that are the EXACT reason why customer service people have a hard time doing their job. What the customer "means", and what they say are 2 different things. We aren't mind readers.