Vera Bradley-FYI

[Promom]

Check your order if your ordered the WINTER07 sale. My daughter's order was wrong. Got 1 item okay, the 2nd is wrong item and wrong pattern. Now having trouble getting VB to replace for the correct item.:(

[ww4b]

Check your order if your ordered the WINTER07 sale. My daughter's order was wrong. Got 1 item okay, the 2nd is wrong item and wrong pattern. Now having trouble getting VB to replace for the correct item.:(

 

I got my orders last week and everything was right.

[Jenna25]

Got mine last week and it was correct. I'm sorry you're having trouble.

[dolphinfan]

Got mine last week. Everything was great.

[masylimed]

Got mine too. Everything was perfect. It was my first time ordering from them and I noticed that the receipt said that you could exchange items at a retail store. Maybe that would be better than dealing with the company directly.

 

I have to admit that I was very impressed with the packaging. I thought the whole VB box and designer tissue paper was pretty cool. I definately think my 11 yr DD will be very happy at Christmas!

[BridgeIU]

VB was a client of mine - I have to say that all of the personnel that I have spoken with there have always been very nice & great to work with.

 

I love Vera Bradley!

[nesloc]

Got mine and it was exactly right, not to mention beautifully packaged!

[jlr1260]

Got 1 item okay, the 2nd is wrong item and wrong pattern. Now having trouble getting VB to replace for the correct item.:(

 

Ebay the wrong item. You'll get back what you paid for it.

[noehlp]

Going to move this to deal discussion forum, as it is not a current online hot deal.

[Promom]

I can't believe it. Miracles DO happen at Christmas. My daughter took the wrong item to local VB store and they exchanged it for the right one no problem. I still can't believe it, since the VB customer service rep said "no way." Thank you, Santa.

[noehlp]

I can't believe it. Miracles DO happen at Christmas. My daughter took the wrong item to local VB store and they exchanged it for the right one no problem. I still can't believe it, since the VB customer service rep said "no way." Thank you, Santa.

That is fantastic! Make sure you call/email their headquarters and let them know how very pleased you are. And if you can remember the cashiers that helped you, include their names. :)

[Shortness]

Glad you got it worked out. Not everyone likes every patterns they have, so one would definitely want one they liked... Very nice to hear they gave you an exchange and were nice about it. :)

[tsa]

I LOVE,LOVE,LOVE Vera Bradley. The fact that they stood behind the deal even though it wasn't intended for the public says it all. I never had a Vera Bradley bag before this incredible deal, but I am now a HUGE fan.