alexac Posted November 28, 2007 Share Posted November 28, 2007 I ordered some stuff on Kohl's.com last night. When I used the first card, it would not go through because I could barely read the CRV on the back (due to BF usage!) and so it declined the sale. Second card went through fine. I checked the first card and was charged 4 times! I called Kohl's.com and there was an automated msg that said due to high call volumes please call back. I called my store for the corporate # which they gave me. Called corporate (THE FIRST TIME) and the op immediately transferred me to Kohls.com, no apologies nothing. I at least expect some apology on the corporate level. She must have put me on a different line, but I was on hold for 30 minutes! As I was on hold with them, I called corporate again and told them that I was still on hold. The operator said that it was because of the sale and holidays. I said "If you are going to open your stores later in prep for the holidays wouldn't you ramp up the call center as well?!" She had no answer for that. I asked for the name or number or something to the director of Kohls.com ops and she said that she could give me nothing! As I hung up with her FINALLY someone comes on. She says that even if the card #'s aren't right, the amount is put on hold for a few days. I only got one confirmation. The amount is not pending but charged 4x on my first card, as well as the one that did go through on my second. Can they do this? I have never heard of any holds if a card does not go through. After the end of my conversation, it was clear that she was as stumped as I was, but offered no help with the situation. When we went to target, there was a fraud lock on my card when I tried to use it and this never happened? I don't understand. I am very close to returning the items from the B&M store and cancelling the online transaction, not because the of the cc mess, which can always be resolved by calling my CC company. What I am MAD about is the lack of concern, not only on the .com level but at the CORPORATE level! Any other time I have had to call the corporate offices of a company, they have gone out of their way to help a customer. I can at least speak for my company, which 4 mos. out of the year I am store management and the rest of the year I travel and am part of the corporate office. I have to say I think Kohl's is going to lose a good customer... Link to comment Share on other sites More sharing options...
Kokimo Posted November 30, 2007 Share Posted November 30, 2007 I had some major problems with a Kohls.com order and also got nowhere with CS, so I also contacted corporate. Rather than calling though, I sent a group email to every bigwig that I could find an email address for. I did get a reply, and I ended up dealing with the person below who really bent over backwards to make me happy. Although we only emailed and I never tried the phone number, she did say that it is her direct number. Good luck! Kristi Resch Customer Correspondence Specialist Kohl's Department Store [email protected]1-262-703-5933 Link to comment Share on other sites More sharing options...
onesilverbeetle Posted December 1, 2007 Share Posted December 1, 2007 if the card # isn't right, how can they put a hold on your funds(ie wrong number means it isn't your card)? That doesn't make a bit of sense. Link to comment Share on other sites More sharing options...
Kokimo Posted December 1, 2007 Share Posted December 1, 2007 if the card # isn't right, how can they put a hold on your funds(ie wrong number means it isn't your card)? That doesn't make a bit of sense.I could be wrong, but I think she's talking about the 3-digit security code rather than the actual card number. Most sites ask for that code to prove that you physically have the card and haven't just stolen the card number. If that's the case and it went through without the correct number, it makes the code completely worthless. Scary thought. Link to comment Share on other sites More sharing options...
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