Amazon Question

[KuponKlipper]

I am trying to send an email for my MIL and ask for a 30 day price adjustment.

I can't find a link to send the email.

Where do I send it and what do I need to include ?

[shanni]

Log in, go to Help, click on refund, then click the email link on the right.

[KuponKlipper]

Thanks, I didn't find it via the "refund" section, but I found something and I was able to list each item. I typed the actual email and then typed the item's current prices. Do you think that will work ? Or is the way you stated something that has a form to complete for the adjustment ?

 

If it works, I will get the MIL $11 back.

Possibly another $15. I think there were 2 different items under the Dora skates. I think it is the other one that has been reduced. They appear to to be the same item, but I think maybe the brand or the store is different.

[shanni]

I just tell them I recently purchased xxxx for xxxxx and there has been a reduction in price since my purchase. I would like the difference credited back to my cc..........something along those lines.

[mommytwotwins]

Thanks, I didn't find it via the "refund" section, but I found something and I was able to list each item. I typed the actual email and then typed the item's current prices. Do you think that will work ? Or is the way you stated something that has a form to complete for the adjustment ?

 

If it works, I will get the MIL $11 back.

Possibly another $15. I think there were 2 different items under the Dora skates. I think it is the other one that has been reduced. They appear to to be the same item, but I think maybe the brand or the store is different.

I just did this yesterday for the Barbie dancing princess and they got back to me right away and said no problem and credited my card. I was very happy with the customer service! ;)

[MelissaS]

I always prefer to call. The # for Amazon Customer service is 1-800-201-7575- just stay on the line and don't press any buttons and you will be transferred to an actual person.

[Firemansgal311]

see here:http://forums.gottadeal.com/showthread.php?t=51430&highlight=amazon+price

[KuponKlipper]

Update ...

We got the email back from Amazon. The MIL is getting 4 bucks back. Hey, it's better than nothing. Apparently, price adjustments are made based on the "department" or type of item. And some of the items were evidently supplied by eToys. Here is the email:

 

 

> Thanks for writing to us at Amazon.com.

>

> I have researched and found you have placed one retail order and one

> merchant order.

>

> Regarding Merchant order:

>

> Merchant info: http://csnet.amazon.com/us/merchant/

>

> We have teamed up with "eToys Direct" to offer greater selection and

> added convenience for our customers. Pricing policies are determined

> by the individual merchant, and not by Amazon.com, so I would

> encourage you to contact them directly with any questions about price.

>

> You can reach "eToys Direct" using the following information:

>

> Merchant Email id:[email protected]

>

Amazon.com does not have a price-matching policy at this time for any items purchased directly from our store except in the Tools & Hardware store.

>

>

> Regarding Retail order:

>

> The discounts we offer for items on our web site do vary from time to

> time. I've checked your order, and found that we now offer a greater

> discount on the items you have placed than at the time you placed

> your order.

>

> Since this item was shipped so recently, I have requested a refund of

> $4.16 to your credit card. This amount reflects the difference

> between the price you were charged and the discounted price. The

> refund should be processed in the next few days and will appear as a

> credit on your next billing statement.

>

> You may view returns and refunds by clicking the "Your Account" link

> at the top of our web site, then clicking "Go!" next to "open and

> recently shipped orders." Completed refunds will appear at the

> bottom of an individual order's summary page.

>

> I hope this solution is satisfactory.

>

> We appreciate your business and hope to see you again at Amazon.com.

>