couponmamaoftwins Posted November 24, 2005 Share Posted November 24, 2005 Which do you guys like better for customer service or satisfaction? Big lots opened at 7 this morning and I got to kmart by 7:07. It was basically like any other shopping day except there were a few people at electronics. I got everything I went for except they were out of one movie. I thought I would pm at WM. Half way to WM (30 mintues from kmart) I realized I didn't have the ad with me. Decided to go to WM anyway to see if they would pm. The guy in electronics said they needed the ad. I know they pm other stuff without an ad so I went to the front and asked 2 cashiers. Both said they thought they could but would have to check with the CSM first. CSM asked me how much of a difference on the prices. I didn't have the ad but did have my receipt from kmart. I showed her and she said no. They just lost any business I might have had with them on BF. I guess they can pm without an ad when it is convenient for them but not the customers. WM! Link to comment Share on other sites More sharing options...
Mommie2one Posted November 24, 2005 Share Posted November 24, 2005 I tried to PM the Mt. Dew 2 liters today at Walmart as I went there after Kmart. I forgot my ad in the cart there. Anyway, I got the limit of 4 and went to cashier. She said she couldn't do anything to help me as policy is she has to have the ad. That is so stupid. Just the other day they PM'd something for me w/o an ad. Guess I may stop back up at Kmart Link to comment Share on other sites More sharing options...
sperdue Posted November 24, 2005 Share Posted November 24, 2005 It's always wm for me over kmart. Always the lowest prices always! Link to comment Share on other sites More sharing options...
erh12275 Posted November 24, 2005 Share Posted November 24, 2005 We don't have a Walmart here so maybe that is why I chose Walmart over Kmart. I worked at this Kmart and know exactly what the workers there think of their customers. Link to comment Share on other sites More sharing options...
medicineman Posted November 24, 2005 Share Posted November 24, 2005 You need to add Target. Target is miles ahead of both of these guys. Link to comment Share on other sites More sharing options...
eve Posted November 24, 2005 Share Posted November 24, 2005 i always shop walmart but i remember liking kmart cms Link to comment Share on other sites More sharing options...
scrappynik Posted November 24, 2005 Share Posted November 24, 2005 I really detest Kmart.....Walmart on the other hand I love! Link to comment Share on other sites More sharing options...
masilke Posted November 24, 2005 Share Posted November 24, 2005 Today just reaffirmed it. Walmart all the way!!!!!!!!!! Link to comment Share on other sites More sharing options...
amdskip Posted November 24, 2005 Share Posted November 24, 2005 I tried to PM the Mt. Dew 2 liters today at Walmart as I went there after Kmart. I forgot my ad in the cart there. Anyway, I got the limit of 4 and went to cashier. She said she couldn't do anything to help me as policy is she has to have the ad. That is so stupid. Just the other day they PM'd something for me w/o an ad. Guess I may stop back up at KmartThe cashier should have done the match with no questions asked because it was such a little $$ difference. I am biased but I like walmart over kmart. I've never been in a nice kmart, they are always run down with about 20 different shades of yellowed floor tile, etc. I do work for walmart btw. Link to comment Share on other sites More sharing options...
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