tinkrbel Posted November 26, 2012 Share Posted November 26, 2012 This was my response from Kmart.that's despicable...that's the old I hear you but haven't paid any attention to what you're telling me and/or don't care enough to respond directly to your issue. Link to comment Share on other sites More sharing options...
jesusluvu Posted November 26, 2012 Share Posted November 26, 2012 This was my response from Kmart. Thank you for contacting Kmart.com! We are sorry to hear about your experience during our Doorbuster promotion at your local Kmart. Unfortunately, due to the nature of the Thanksgiving Day and Black Friday weekend sales, we are not able to guarantee customers product availability on limited quantity promotional items. We understand your time is valuable! Your feedback is greatly appreciated and allows us to incorporate into future events to ensure you have a better experience the next time you shop with us. Please let us know if we can be of any further assistance. We hope that you will continue to make Kmart your choice for future purchases throughout the holiday season. We thank you for choosing Sears and appreciate the opportunity to assistyou. We look forward to seeing you in our Sears store soon. Sincerely,Monica W.Sears Holdings CorporationThat is the same response I got from them. I replied and asked them to reread my issue. It was not just the quantity issue but the fact the item was not even in store at all. Not to include the other issues also. I will not be letting this one go. I demand answers and a resolution on this. Link to comment Share on other sites More sharing options...
speeddiva Posted November 26, 2012 Share Posted November 26, 2012 Try calling corporate: tel: 847)286-2500 Link to comment Share on other sites More sharing options...
ryka Posted November 26, 2012 Share Posted November 26, 2012 That is the same response I got from them. I replied and asked them to reread my issue. It was not just the quantity issue but the fact the item was not even in store at all. Not to include the other issues also. I will not be letting this one go. I demand answers and a resolution on this.I Responded too that maybe they didn't read my email the right way. Because that wasn't even my biggest issue with them. Link to comment Share on other sites More sharing options...
tinkrbel Posted November 27, 2012 Share Posted November 27, 2012 That is the same response I got from them. I replied and asked them to reread my issue. It was not just the quantity issue but the fact the item was not even in store at all. Not to include the other issues also. I will not be letting this one go. I demand answers and a resolution on this.for sears I have learned that scathing tweets help bring attention to the matter. try @sears and @searscares Link to comment Share on other sites More sharing options...
jesusluvu Posted November 28, 2012 Share Posted November 28, 2012 for sears I have learned that scathing tweets help bring attention to the matter. try @sears and @searscaresIm not on tweeter ( or facebook - SMH ) I might sign up just for this situation. I really need to anyway. Link to comment Share on other sites More sharing options...
speeddiva Posted November 28, 2012 Share Posted November 28, 2012 for sears I have learned that scathing tweets help bring attention to the matter. try @sears and @searscaresYep, that's what finally worked for me last year. Link to comment Share on other sites More sharing options...
tinkrbel Posted November 28, 2012 Share Posted November 28, 2012 Im not on tweeter ( or facebook - SMH ) I might sign up just for this situation. I really need to anyway.I rarely use either but I do have accounts. Link to comment Share on other sites More sharing options...
riven3d Posted November 29, 2012 Share Posted November 29, 2012 got my order today for the Brave and Tinkerbell blu-ray deal they had online for $8. that makes me happy, i was worried Link to comment Share on other sites More sharing options...
tinkrbel Posted November 29, 2012 Share Posted November 29, 2012 got my order today for the Brave and Tinkerbell blu-ray deal they had online for $8. that makes me happy, i was worriedhallelujah, after the comment on post I was worried and the shipping delay didn't help. I was super worried I'd get something totally wrong or dvd only but shipping said would be received today. It was also the only kmart order I couldn't track online. Link to comment Share on other sites More sharing options...
riven3d Posted November 30, 2012 Share Posted November 30, 2012 hallelujah, after the comment on post I was worried and the shipping delay didn't help. I was super worried I'd get something totally wrong or dvd only but shipping said would be received today. It was also the only kmart order I couldn't track online.I had my mind set, if i got the wrong thing i was gonna take it to the store and make them make it good. glad it was what we ordered. ya i couldnt track mine either, tracking info they gave me said wouldnt be delivered till 12/5 go figure Link to comment Share on other sites More sharing options...
tinkrbel Posted November 30, 2012 Share Posted November 30, 2012 I had my mind set, if i got the wrong thing i was gonna take it to the store and make them make it good.I'd have tried but with my experiences at Sears and site to store through Kmart I was kind of dreading the whole thing. I was also feeling kinda crummy in case I screwed anyone's chances of getting a good sale price if it all went wrong and they played the "pricing error" card. Mine are still missing but I'll return the Brave I got from Amazon anyhow, I can live without it if worse comes to worse. Link to comment Share on other sites More sharing options...
HansieDZ Posted December 4, 2012 Share Posted December 4, 2012 I went to KMart today to see if they had any of the Password Journals in and,sure enough,they did. Armed with my lame raincheck,my BF order slip and email confirmation,I expected to do battle but the cashier ran it through with no problems! I thought she would balk because it rang up at $24.99 and the raincheck price was $14.99. PLUS,they gave me $3 SYWR (they occasionally will email and tell me I have "x amount of additional SYWR"). So I got the PJ for $11.99 today! I know this is a hit-or-miss product,but DD8 has wanted one forever and she will be getting one for less than half-price. Link to comment Share on other sites More sharing options...
Recommended Posts