NOT very happy with Zales CS

[StaceyS]

So, I ordered from zales on 12/17. It was a small gift, not very expensive for my 15 yo dd.

It said order by 12/20 for garanteed Christmas delivery.

Called on 12/23 and lady said that it says still in process and couldn't tell me if it would be in the next day's shipment or not, but that if they had located the shipment, they would upgrade the shipping to overnight for free so it would arrive on Christmas eve.

No packages came.

 

Flash foward to this morning. I called them back. They assure me it is on it's way TODAY and is on the fed ex truck. They said it was supposed to be overnighted on 12/23 to me.

Obviously it was NOT.

I explained to the girl I was very unhappy since it was supposed to be a garanteed delivery. She said the best they could do was to offer me a 10% off code.

I politely declined. I will not be spending anymore money with them...ever.

 

By the way, it did arrive about an hour ago. It even says right on the fed ex box overnight shipping, so not sure who dropped the ball here, but not going to even bother finding out since Zales didn't seem all that bothered by me being upset anyhow.

[peppysfireball]

I ordered from Dick's sporting goods and their policy stated , guaranteed by christmas or it's free.

[nat1jen]

Try calling back and talking to another customer service rep. They should do a little more than a 10% code!

[Stowasser]

So, I ordered from zales on 12/17. It was a small gift, not very expensive for my 15 yo dd.

It said order by 12/20 for garanteed Christmas delivery.

Called on 12/23 and lady said that it says still in process and couldn't tell me if it would be in the next day's shipment or not, but that if they had located the shipment, they would upgrade the shipping to overnight for free so it would arrive on Christmas eve.

No packages came.

 

Flash foward to this morning. I called them back. They assure me it is on it's way TODAY and is on the fed ex truck. They said it was supposed to be overnighted on 12/23 to me.

Obviously it was NOT.

I explained to the girl I was very unhappy since it was supposed to be a garanteed delivery. She said the best they could do was to offer me a 10% off code.

I politely declined. I will not be spending anymore money with them...ever.

 

By the way, it did arrive about an hour ago. It even says right on the fed ex box overnight shipping, so not sure who dropped the ball here, but not going to even bother finding out since Zales didn't seem all that bothered by me being upset anyhow.

Did you pay for shipping? If so, I would ask for it back, minimally