Backstagemom Posted December 8, 2010 Share Posted December 8, 2010 Oh my gosh...I was on the phone with Macy's rep for an hour and a half trying to order two things. I tried to go online today as there was free shipping. Had a 20% off coupon and I put the promo code in. It gave me the 20% off on that page but when I went to check out the 20% disappeared. Tried it 3 times. Called the hotline and it said 2-4 minute wait. Waited over 20 minutes. Then I get some lady in India and I cannot understand her. I apologized for having to have her repeat everything but I could honestly not understand her with her heavy accent. First she told me I cannot use more than one promo code. I actually had to read her from the website that the free shipping was automatically applied and was not a promo code. She couldn't figure out how to get the 20% to work so she manually did it. She gave me my total and she only gave me 3.32 off of my bill and it should have been $17.90. I had to tell her to look at the prices and times it by .20 and that gives you the percent. SAD THAT SHE COULDN'T DO MATH. Needless to say it was a horrible experience and one I will not be doing again. Link to comment Share on other sites More sharing options...
siczlo Posted December 8, 2010 Share Posted December 8, 2010 Sorry that happened. Frustrating... Link to comment Share on other sites More sharing options...
AndreaInNC Posted December 8, 2010 Share Posted December 8, 2010 I always hit the option for Spanish speaking reps when I'm calling a company that farms out to an overseas country. You normally get someone that is in the US .. go figure. I just apologize and say I hit the wrong button. Link to comment Share on other sites More sharing options...
elena_398 Posted December 8, 2010 Share Posted December 8, 2010 I called the 1-800 number for Target awhile ago. I got this guy from India. couldn't understand a thing he said. He actually got mad at me for asking him to repeat himself. Horrible experience there. Link to comment Share on other sites More sharing options...
Backstagemom Posted December 9, 2010 Author Share Posted December 9, 2010 Thanks for the insight. I will try to pick the spanish button too. Not that I ever want to order online again. Their online store obviously has glitches. It is bad enough their coupons for in store are useless most of the time since everything you pick up doesn't qualify. I wish they would just place a color code on the signs so you know which items qualify for the coupon. Link to comment Share on other sites More sharing options...
tinkrbel Posted December 9, 2010 Share Posted December 9, 2010 I called the 1-800 number for Target awhile ago. I got this guy from India. I get it where they don't understand english so they keep asking ME to repeat myself. Happened with the helpdesk at work where the guy resorted to instant messaging me. It's all fun to take our jobs but geez at least speak the language. Link to comment Share on other sites More sharing options...
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