shedevil31 Posted December 3, 2009 Share Posted December 3, 2009 I ordered $150 worth of merch from Kmart.com on 11/25. The order confirmation said it would be delivered between 11/27-12/1 which is great. The email confirmation said delivery date 12/1- again fine. As of today (12/2) I hadn't received anything so I called them. First operator told me he would call UPS and check my tracking numbers, but then I got routed to Sears and disconnected. 2nd operator couldn't handle the fact that I was upset so he HUNG UP on me. 3rd operator told me my items haven't even left the warehouse and the dates on my confirmations mean nothing. They can't even give me an estimate of when my order will leave the warehouse. Basically if I want to know where my $150 of merch is, I have to call everyday and ask. Then she told me I was just angry and wanted to argue so there was nothing more she could do. GRRRR! Anybody else have any problems with Kmart.com?? Better yet, anybody have any advice??? Link to comment Share on other sites More sharing options...
Karmarose Posted December 3, 2009 Share Posted December 3, 2009 I haven't had problems, but I did order the 26th of Nov. I got an email saying 2 items had shipped, but they didn't get picked up for a couple of days. UPS didnt run on Friday btw. Link to comment Share on other sites More sharing options...
shopping4my3son Posted December 3, 2009 Share Posted December 3, 2009 I don't think UPS worked Thurs. 26 (Thanksgiving), Friday?? 27, Saturday28, or Sunday29. So I think you need to give it more time. The dates given were probably automaticaly generated to add 5 days from your order date without consideration for a holiday and a weekend. Link to comment Share on other sites More sharing options...
shedevil31 Posted December 3, 2009 Author Share Posted December 3, 2009 Thanks for the info. My ire was really more towards Kmart for not listing the dates as estimates and for not being able to give me any info about my order. At this point I really have no choice but to give it a little more time. I just had hoped this process would have been easier and I would have been treated better by their customer service. Link to comment Share on other sites More sharing options...
woobie Posted December 3, 2009 Share Posted December 3, 2009 Last year, I ordered a watch from them for DH. I didn't open the box right away. Once I did, I found the watch box was empty (no watch, just manual). It was 12/24, so nothing could be done. Took a lot to correct & a pain. Kmart blamed shipping company. Shipping company blamed anyone else (me, KMart, etc). Learing point: open delivery boxes as soon as you get them & check everything.. Link to comment Share on other sites More sharing options...
civiclover88 Posted December 3, 2009 Share Posted December 3, 2009 I have to vent before I explode. Ordered two sheet sets from Kmart on BF. Waited till Tuesday to check to see how the order is doing. Still no shipping info yet their estimated date of arrival to me is December 4th! What there is NO way they are making that. So I e-mail Kmart to check the status. They stated that it takes 1-2 business days to process and that ETA is Wednesday, 12/3. Umm, I'm not a rocket scientist but I know my dates, THURSDAY is the 3rd. I e-mail them back explaining that they have completely messed up the dates. Then I call; I get the rudest lady I have dealt with in a while. Asked if that date is their warehouse delivery date or arrival to my door. She states that is to my door. I go" So you must be shipping it next day air". She laughs and says No it takes 7-10 business days to get to me. WHAT! I told her to cancel the order, I BETTER get an e-mail confirmation of the cancellation and now I understand why Kmart and Sears are a hair from closing down. ARGHHHHHHHH! I posted this on another sub-forum about the issues I have had with K-mart. Link to comment Share on other sites More sharing options...
civiclover88 Posted December 3, 2009 Share Posted December 3, 2009 On a better note, the incompetence of Kmart shines through again. I tried to cancel the order. The CSR stated that they will try but because of their automated system that supposedly makes things faster and more convenient. HA! Well, long story short, I got an email today that states the order shipped today, December 3rd. However, according to UPS, the package was shipped November 30th and is to be delivered today. Why did it take soo long to get the shipped e-mail if it was already shipped. Even CS had no idea that the package had shipped. Don't get me wrong, I'm happy I'll get my stuff, but WOW. This, to me, shows incompetence. Then I wake up and see all this information. So my best advice is to consider that your package MAY have already shipped but CS has NO IDEA it has. Link to comment Share on other sites More sharing options...
shedevil31 Posted December 5, 2009 Author Share Posted December 5, 2009 Civiclover I feel your pain! I felt the same way when I dealt with them. Just as an update- the items showed up today- which is odd because just two days ago they were still at the warehouse and definitely not shipped yet but now have miraculously arrived- WHATEVER- at least I got my stuff. Link to comment Share on other sites More sharing options...
sf49erfreak Posted December 5, 2009 Share Posted December 5, 2009 i think they have too high of shipping and i order a shirt and a pair of underware and they were shipped in separate boxes that were way bigger than the item inside. Link to comment Share on other sites More sharing options...
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