Hey, I work for Kohls and we have a yes we can policy. If you call customer service on the back of your card and tell them you had a bad expierence in kohls or u lost ur coupon , or whatever, they have to give you a coupon. Also, at the register at the store, its "yes we can" Just ask for a coupon there, all you have to say is that you forgot your coupon and if the cashier says no she cant give you one, tell them to call a manager and they will give you one.