psagacious

Apparently filling their orders isn't their only problem. The following are excerpts from the F-you-gram I sent Officemax: "I was never one for contemplating the afterlife, but while on hold for over a half hour (don't believe me? Try calling your "customer service"), there was one thing I became fairly certain of: People who go to hell end up chained to a wall, with a phone fixed to their ears; forever on hold with Officemax "customer service". Meanwhile, Satan dances around them, chanting "We apologize for the delay; a representative will be available to assist you momentarily...", while cheesy 80s ballads drone on in the background (in a permanent loop, which makes them all the more annoying). Officemax is by far the worst, and I mean absolute WORST, retail establishment I have ever had the displeasure of doing business with. Its days have to be numbered when their "customer service" reps are boorishly rude (Only one--ONE!--of the seven I ended up coversing with even rose to the level of civility, nevermind politeness. Isn't there some sort of standard for how customers are treated?), their departments do not communicate with each other (fixing a simple typographical error in my e-mail address which caused me to miss an order status update was one of three incredible hurdles I have had to deal with. Why in the world can't operators amend incorrect information in the system? Furthermore, why is it now four days after the correction, and I have not received the email?) My dealings with "customer service" (and I use the term loosely) has made it quite evident that I must micromanage my transaction, or else no affirmative steps in any direction are taken. I have had to call over 12 times (thus far, as I still haven't received my computer), many times for the same issue. I have had to reach the point of exasperation and rage before issues are addressed!!!! If customer calls truly are monitored for quality assurance, someone in management isn't doing their job."

The legal concept of false advertising turns upon the intent of the retailer. If a retailer professes to have a product, knowing it cannot substantiate this profession, it does not have the requisite intent to sell the product it advertises, which is false advertising. By taking my order, charging me for the item, telling me that it will arrive in 2 to 3 days... this is all evidence of a retailer professing to have a product to sell to me at their advertised price. The fact that Officemax said "while supplies last" or similar language is to no avail, since they took and processed my order, as well as charged me for the item.

Perhaps we, collectively as consumers, are so used to being screwed that we do not question when it happens. We just grumble and move on. Well, I cannot speak on anyone else's behalf, but I work hard for my money. No store has the right to falsely advertise, as is evidenced by statutes making such practices illegal. A retailer will only do what they are allowed to get away with. This is why I included contact information for Officemax reps so Officemax can see that their customers have a voice, and are pretty pissed. I think Officemax can and should substitute the Averatec with another laptop. If anything to save face. It isn't an impossible request; I'm asking for a substitute, not an organ donation. Their Black Friday competitors have engaged in this practice, and are still around to profitably tell the story (notably OfficeDepot, Circuit City, and CompUSA. Many customers were given upgrades at no additional cost to them). Officemax won't be around for long if they keep defrauding their customers.

I see that the point flew over your head, as you got lost in the details of my story. False advertising is not a legal concept only applicable to large stores specializing in electronics. It is irrelevant if I was standing in line at 7/11; if they said they are selling the laptop, they should have it in stock and only fill orders for the amount that they have. It's common sense and a business principle that freshman at any business school learn.

Office Max screwed me. I was the second person in line at 4AM. I waited in the cold for an hour, only to be told that they did not have the Averatec 2370 in stock. "How could that be possible?", I said, "you just opened, and I am the second person in line!" Turns out the store, like many others, NEVER GOT THE LAPTOP IN STOCK. I was told, "Don't worry, just fill out this Ordermax, and you'll get it in two days." It is now 10 days later; no laptop, no end in sight. As a matter of fact, I was told by "customer service" (and do I ever use the term loosley) that the laptop is indefinetely backordered, and might come as late as January, if it comes at all! JANUARY, if it comes at all! What really burns me up, though, is that there were FIVE other retailers within a two mile radius advertising great deals on laptops, but, seeing as though they all opened at the same time, I made a choice. And I got screwed. Officemax "customer service" was even more of a nightmare than waiting in the cold at 4AM-- placing me on hold for more than TWENTY minutes, rudely telling me there is nothing they can do, and that my order will arrive "whenever it arrives". Here are some emails floating around on the other forums. Only one known to be verified as correct is the CFOs (but the others sent to didn´t bounce back). I suggest that anyone and everyone who was jilted by OM send a message to these to let them know of our displeasure. If we roar loud enough, they just might hear us through their thick skulls. CEO - Sam Duncan - [email protected] CFO - Don Civgin - [email protected] VP Marketing - Bob Thacker - [email protected] The senior management team (Office max corporate email addresses seems to use the "[email protected]" style. Be sure to track the email to see if it is "delivered" and "read". These people may not be aware of what's going on in the field and it will be good to notify them about what's happening and request for their assistance in resolving the issues you face with their offerings/deals and customer service): Harry Dochelli Executive Vice President - U.S. Operations In 2005, Mr. Dochelli was promoted to executive vice president of U.S. operations. He is responsible for all distribution centers and customer service centers in the U.S. as well as for the sales support departments in the company’s headquarters. Harold Mulet Executive Vice President - Retail Stores he was responsible for all facets of store and field operations. Randy Burdick Executive Vice President and Chief Information Officer responsible for OfficeMax’s overall information technology strategy and the development and implementation of programs in support of that strategy. Sam K. Duncan Chairman and Chief Executive Officer

It says thru Saturday Nov. 25th

I looked at the ad on the officemax website (if you go to the "weekly ad" tab on the right side of the screen and enter a zip code, you can view the ad for this week). None of the items are the same as the ad posted on gottadeal.com Someone correct me if I'm wrong, because I hope I am. The sale that I see SUCKS.

I called officemax about the avaratec 2370 on sale for BF; it's only sold in stores, and there ARE VERY FEW STORES THAT HAVE OR WILL HAVE THEM IN STOCK!! I am outraged!

About the Averatec 2370 laptop that's supposed to be on sale on BF, I called my local OM and they said that none of the stores carry laptops; they can only be purchased online. Does this mean that the laptop will be available at 12:01 at BF? I'm a bit confused.